8.4
Very Good
From 68 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about Muong Thanh Grand Dien Bien Phu
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Distance to City Center (2)
Staff Friendliness (2)
Wifi (2)
Taste (2)
Surroundings (1)
Family Friendly (1)
Ambiance (1)
Room Space (1)
Bathroom (1)
Hotel Area (1)
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Traveler Reviews Muong Thanh Grand Dien Bien Phu

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Customer reviews
C***i
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
Enthusiastic and polite staff, peaceful space suitable for families
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N***n
icon-Staycation
Staycation
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8.7
/10
Reviewed 7 week(s) ago
Ok just a short trip, wifi is too bad, everything else is ok
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Thi T. H. D.
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Staycation
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9.6
/10
Reviewed 10 week(s) ago
Nice room, convenient location, friendly staff. Breakfast menu is not rich.
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Luu N. N. H.
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Leisure
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10.0
/10
Reviewed 58 week(s) ago
The hotel is spacious and crowded. Attentive service, in the evening there is staff to check and refill supplies. Convenient parking lot. The restaurant serves delicious, filling dishes. Equipment in the room works well!
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1 people find it helpful
Accommodation's Reply
26 Jun 2024
Dear Mr. Luu, Thank you for taking your valuable time to share your experience during your recent stay at Muong Thanh Grand Dien Bien Phu Hotel. We are really happy to know that you are satisfied with the services of Muong Thanh Grand Dien Bien Phu Hotel. With a convenient location only about 1 - 3km from tourist attractions such as Dien Bien Phu Victory Monument, Dien Bien Phu Victory Museum, A1 Hill... The hotel has always been highly appreciated for its convenient location. Convenient and easy to move for families or couples. Once again, we would like to thank you for your objective reviews. Your reviews are a source of encouragement to help us try harder in our journey of providing services to customers. We hope to always have your trust, love and support. Wishing you all the best. Best regards! Dang Viet Dung - Hotel Director.
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Nguyễn Q.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 110 week(s) ago
Phòng nghỉ sạch sẽ, nệm êm, tuy nhiên nhà vệ sinh không có quạt thông khí riêng nên rất hầm và gây ra mùi khó chịu (tầng 7), có phàn nàn với nhân viên và được trả lời là do hệ thông quạt thông khí là của cả tầng nên nếu mở thì phải mở cả tầng và rất ồn. Khuôn viên khách sạn thoáng mát, sạch sẽ. Buffet sáng phong phú, ngon miệng. Nhân viên phục vụ tận tình và chu đáo.
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Accommodation's Reply
28 Jun 2023
Dear Ms. Quynh, Thank you for taking the time to review our property. It is heartwarming to know that you feel comfortable and happy while staying at Muong Thanh Grand Dien Bien Phu. The hotel is very happy to see that you are satisfied with the campus, breakfast and staff of Muong Thanh Dien Bien Phu. The hotel is also very sorry about the problem you encountered during your stay here. The hotel will try to research and find a solution to the problem you raised. Thank you very much for your comments and reviews. Hope Muong Thanh Grand Dien Bien Phu will have more opportunities to serve you better. Wishing you and your family good health and success Sincerely thank you.
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NGUYEN T. M. C.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 123 week(s) ago
Lần này hai phòng cạnh nhau nhưng phòng mình sát mái nhà. Có vẻ đặt qua ứng dụng không được chào đón lắm nhỉ. Mình hay đi du lịch, thường đặt qua ứng dụng. Mà đi nước ngoài, đặt qua ứng dụng được ưu đãi phòng hơn
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NGUYEN T. M. C.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 123 week(s) ago
I booked 2 rooms in the same group, but the front desk was arranged at a distance from the room even though I asked for 2 consecutive rooms at check-in. I don't know if it's because of booking through the app that the room is not prioritized.
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Van H. V.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 159 week(s) ago
The hotel is under repair. The shower faucet is very weak. The swimming pool is open to the outside, not just for guests staying...
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Accommodation's Reply
03 Aug 2022
Thanks for your feedback. I sincerely apologize for the problems you encountered during your stay here. This is by no means a comment we would like to see, I guarantee that I will consider each of the points you raise to improve the quality of service for you and other customers.
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Van H. V.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 160 week(s) ago
The hotel is under repair, still operating. Bathroom water pressure is weak on the 6th, 7th floor, the other floor is unknown.
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Tran C. T. A.
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6.2
/10
Reviewed 188 week(s) ago
Old, degraded furniture, TV remote cannot be controlled, the phone in the room used to contact the hotel cannot be used.
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1 people find it helpful
Accommodation's Reply
06 Jan 2022
Thanks for your responses. I sincerely apologize for the problems you encountered during your stay here. This is by no means a comment we want to see, I guarantee that I will consider each point you raise. Thank you for choosing our hotel, we hope to have another opportunity to serve you well.
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Ly Anh P.
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8.7
/10
Reviewed 189 week(s) ago
The hotel is right in the city center, there is a Petrolimex gas station opposite, very convenient. There is a vegetarian restaurant nearby that can deliver hot food to the hotel's door, very convenient for vegetarians. However, the hotel's restaurant does not have many dishes for vegetarians (apart from boiled corn, sweet potatoes and sticky rice at breakfast). If lunch is only fried noodles with vegetables. The receptionist also gave me the wrong room with a TWIN bed while I carefully noted the room book as Double. The hotel also does not call to confirm the booking of guests when booking through a 3rd party. In general, the hotel also meets the basic needs of accommodation! 😊
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Accommodation's Reply
04 Jan 2022
Thank you very much for taking the time to submit your valuable review of our hotel. We appreciate your comments about our service and upcoming improvements. We are committed to continuing to improve the quality this spring. Hope to welcome you again at Muong Thanh Grand Dien Bien Phu Hotel.
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Tran T. K.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 244 week(s) ago
The tolet is very smelly. Food is little and not abundant. Check-in / out is not convenient.
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Accommodation's Reply
02 Dec 2020
Thank you for your feedback. I sincerely apologize for the problems you encountered while staying here. This is by no means the comment we wanted to meet, I guarantee that I will look at every point you make. Thank you for choosing our hotel, we hope to have another chance to serve you well.
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Nguyen
icon-origin-TRAVELOKA
7.0
/10
Reviewed 297 week(s) ago
Hot air conditioner, although turned on 17 degrees but no effect
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Accommodation's Reply
09 Dec 2019
I am sorry that your holiday was affected by the air-conditioning system. We are committed to continuing to improve the quality. We hope to see you again for the upcoming trip at Dien Bien Phu.
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Nga Nga
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 306 week(s) ago
Breakfast a bit poor compared to 5 star standard. Maybe 2 stars for breakfast is reasonable
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Nguyen D. D.
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 312 week(s) ago
The hotel is too old, the elevator failed many times.
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Nguyen M. T.
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 319 week(s) ago
The hotel does not issue invoices to guests, requires a 20% charge. Extremely absurd.
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Tran T. T. H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 337 week(s) ago
Pretty clean and airy. Full-service customers: accommodation, massage, karaoke, swimming pool, tennis court, badminton ... However, the water is slightly poor and the breakfast is rather poor.
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1 people find it helpful
nguyen v. d.
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 416 week(s) ago
Good, location and everything is okay
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