The first day we arrived the unit looked like it hasn't been cleaned for weeks and when we requested for assistance they said it can only be cleaned after 3 days! Yes, I understood cleaning every 3 days (which never happened anyways), but that should be on the note that the unit is clean when it was handed to us, right? After much arguing, they vacuumed our unit. You can get clean towel everyday. Bedsheets doesn't looked clean. Amazing location though, very strategic. Close to trams and southern cross station.