8.2
Very Good
From 34 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.0
Meal
8.2
Location
8.6
Service and Facilites
8.0
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Traveler Reviews Golden Sun Hotel
Number of reviews per page
20
40
Customer reviews
SW
SUSI W.
6.4
/10
Reviewed 149 week(s) ago
The room was quite spacious and clean, only at check-in there were problems, because the room I ordered for 2 people (deluxe twin beds) was declared not available, even though I booked it in advance. The hotel provides options: Will move to another hotel or be refunded and tell us to find another hotel ourselves. Finally given a family room (capacity of 4 people) at an additional cost. I was alone with my sister, agreed because I didn't want to be bothered to move to another hotel, and so on.
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1 people find it helpful
LT
Lai T. M. H.
9.4
/10
Reviewed 157 week(s) ago
The hotel is located in the center, walking to Hoan Kiem Lake about 10 minutes, 15 minutes walking in the old town is very convenient. Anh Hai, the receptionist is very enthusiastic and kind. The manager is a bit strict, the hotel room in the old town is so good. If I have a chance to return to Hanoi, I will stay at this hotel
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2 people find it helpful
T
Tan
8.5
/10
Reviewed 177 week(s) ago
Nice, spacious room, polite and lovely staff. Only a little bit is that the cable network is weak today
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1 people find it helpful
Phan Thanh Nhan
5.7
/10
Reviewed 180 week(s) ago
Một đêm tồi tệ, kinh hoàng! Nửa đêm đang ngủ bể bồn nước nước trút xối xả cả phòng. Lên sửa qua loa để ngủ tiếp đến sáng, Sáng trả phòng, không một biện pháp nào để xin lỗi. Dịch vụ kém
2 people find it helpful
Accommodation's Reply
14 May 2022
Dear Mr. Phan Thanh Nhan,
My hotel that day did not see you through check-in at the Golden Sun Hotel - 33 Hang Quat Street.. And my side did not have the same case as you mentioned above. Therefore, I see that what you have reflected is not correct with the hotel next to me, so I think you went to the wrong hotel next to it, it is not the Golden Sun Hotel. Because my side forgot to inform Traveloka that he didn't come back that day because I thought this reservation was made by a friend Nhan, Traveloka's information support person, to try it out. I am very surprised by what you wrote here and I hope you can review it and help me.
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Chotiwut H.
8.5
/10
Reviewed 294 week(s) ago
Hotels near Very tourist attraction A lot of delicious restaurants
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1 people find it helpful
RM
Roy M. T.
Family
10.0
/10
Reviewed 297 week(s) ago
The check-in process is easy, the waitress is friendly, the hotel is clean, the location is strategic and the breakfast is good.
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JG
Jaya G.
Family
9.7
/10
Reviewed 331 week(s) ago
Very great hotel with super friendly and informative staff, when we arrived they provided welcome drink and fruit, and the staff gave details information about where to go, what to eat, and what to notice
1 people find it helpful
QM
Quan M. T.
Shopping and Culinary
9.7
/10
Reviewed 341 week(s) ago
The staff here is extremely friendly and cute from the bellman to the reception very pleasant and polite if there are more than 5/5 stars room is quite big and clean
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2 people find it helpful
GT
Grace T.
Family
8.5
/10
Reviewed 355 week(s) ago
The staffs were very nice and helpful. They gave us welcome drinks and gave tips to avoid scams and to get best price when shopping. The room was clean and worth every penny. This hotel was value for money.
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NV
Nguyen V. D.
Family
10.0
/10
Reviewed 419 week(s) ago
The hotel is tidy, clean, cozy, convenient location. Especially the breakfast is delicious. Stylish service dedicated.
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3 people find it helpful
to thuy nhi
8.8
/10
Reviewed 419 week(s) ago
Clean hotel, courteous staff, friendly. good service style
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2 people find it helpful
TP
Tan P. S.
9.4
/10
Reviewed 451 week(s) ago
The staffs are friendly & helpful
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LIM POH KHIM
Shopping and Culinary
9.4
/10
Reviewed 451 week(s) ago
Staffs are very friendly & helpful
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