Overall Ratings & Reviews Grand Madrid Hotel

It doesn’t worth for the price I paid very expensive and very poor service no water in the room u have to walk to the lobby and take one glass of water breakfast was not good at all I would never stay in this place very very very bad Not worth the price

I liked the place for eating brackfast because of the beautiful view. I didn't like the area around the property and there wasn't anything in refrigerator such as water.

Nice location for tourism.. Clean room and friendly staff.

I did not like the staff

The only good thing about the hotel is its location and the view from restaurant/cafeteria. The hotel staff is not very welcoming, and communication in English is a big problem. The rooms are very dull, there is no isolation in walls or doors. You can hear people whispering from other rooms. At times it felt like someone is coming in our room because of no sound isolation on doors and you can see people walking in the corridor from below, thats very uncomfortable. Beds are extremely noisy. No water pressure in shower if your using warm water. Toilet looks dirty, and the electricity goes out every 5/10 minutes. We asked so many times for tissue papers, got none. The room service only makes up the bed, they don’t clean. They didn’t even change our towels once, only hung them up in the room to dry. There is no minibar, so not possible to make coffee or tea in room. Lastly, I would not recommend this hotel for people who are looking to have an enjoyable time. This hotel is fine as an emergency, a real emergency. As the overall quality isn’t good. This is definitely not a 4 star. No idea on what bases people are giving this hotel a strong rating, its very misleading.

Very good hotel if you visiting Blue Mosque and Hagiasophia, Staff is very friendly.

Очень хорошо большое спасибо чисто в комнате хорошие условия

Really my trip wa s wonderful and my room wa s very cute and l feel with my husband with confidence in the hotel. It is really GRAND MADRID

This hotel is in very bad condition and except for a very nice man in the reception area, no one seem to care much. The hotel is attached to a clothing store and the reception area is full of boxes and packages of clothes. The room although large had a very strong tobacco smell. The thermostat did not work. Power went off several times during the stay. Room had paper wall detached. The vent fan in the bathroom was very noisy. I could not find signs of a pool like the ones showed in the brochure Breakfast room in the top floor had water stains all over. The dispenser for mineral water in breakfast room had an empty bottle on top and three more empty bottles around, no one care to change it, so I was unable to drink water during breakfast.

The room was quite comfortable, some furniture may be old but eveything is clean in general. The staff was really great, they were very polite, processed everything very quickly, were very responsive to requests. The hotel is very good value for money.

I recommend this hotel due to many reasons : 1 - Excellent staff, very friendly and very helpful especially Mr cancer (Turkish Name) 2- Near restaurants, markets, shops, close to Metro Station and tramway 3- The cleaning ladies are very respectable and lovable 4- very clean hotel and delicious breakfast I am a permanent guest of this hotel and would recommend itز

perfect

Was a lovely hotel, nice service, the staff were very friendly and very helpful although spoke little English was still very kind and help us find many tourist attracts out of their kindness. the cleaning ladies were lovely and the rooms were cleaned every time we came back to the rooms which was nice. the location of the hotel is fab, close to all attractions, a 10-20 min walking distance from grandbazaar, blue mosque, sultanahmet. and right in the centre of the little markets and shops which was a nice stroll during the nights after we had done our day outing. overall a lovely hotel, maybe a little congested but doesn't make a difference if you close your windows as the hotel room has an AC anyway. the breakfast menu had a large variety of food and drinks and love the restaurant upstairs in the fresh air for those that want to sit outside or you can sit inside. also you can get food from out side and come and eat it in the hotel resturaunt or order takeaway in the resturaunt which the staff go and retrieve for you. has a nice indoor pool, only it was a little cold so inform the staff before hand to warm it up. also they offer free tea which they provide at all times when requested, the hotel service was great, the staff deserve real praise.

Most of staff don't speak English . No one told us about mini bar is free or will be charged. And the prices of those drinks are not listed. This is not the way do a good business ,hiding information . I consider it is a hidden charge.

the perssonel service, kept the guess in good way against bad and expensive taxis services

God service og fint rom. Aircondition fungerte bra. Beliggenheten var perfekt.

Çok iyi

Die Zimmer sind soweit ganz ok, im Bad gibt es keine Steckdose, damit kann man sich z.B. nicht den Bart kürzen. Die Spülung der WCs sind sehr laut. Das Hotel liegt in einer Gegend mit viel Verkehr, wer dagegen empfindlich ist, sollte sich eine andere Unterkunft suchen. Die Klimaanlage ist gut. Man muss die Fenster nachts schließen und die Klima laufen lassen, dann kann man schlafen. Sehr zu empfehlen ist die Terrasse, wo das Frühstücksbuffet morgens angeboten wird. Durch die tolle Aussicht aus der Terrasse werden die Minuspunkte vergessen. Lage ist recht zentral und man viele Sehenswürdigkeiten zu Fuß erreichen. Die Mitarbeiter sind sehr nett und hilfsbereit.

Es war alles gut in Ordnung

Det var bra opphold men svømme basseng er stengt