Don’t know where to start. Upon arrival there were multiple people outside smoking including the receptionist. The door was locked and we had to wait for her to finish her smoke before checking us in. Upon check in she stated “do you want to see the room first because I am tired of people checking in and checking right back out” I declined to see the room because we had just finished driving 17 hrs and just wanted to rest. When trying to open the door, the light turned green but we were unable to open the door. When we went down to inform the FD she just stated “put your shoulder into it and push” while that did work, this was off. Upon entering the non smoking room we were met with a heavy smoke and mold smell. The sheets and pillow cases were dirty, cigarette stains on the duvet, a cigarette and ashes on the floor. Clearly the room had not been cleaned. The bathroom had a hole in the ceiling and glass on the floor and was absolutely disgusting. The sink did not work. There was constant arguing outside and 3 separate people knocked on the door and attempted to open the door. We checked in at 530pm and checked out at 7pm and went to get a couple hours of sleep at a rest stop.