Overall Ratings & Reviews Motel 6 Newport News, VA

I am going to preface my review with the fact that my air conditioner at my home died and the people who couldn’t come until Monday (I booked the room on Sunday). I didn’t want to spend a whole lot of money on a room, but I wanted something decent. I’ll spend the money next time. I had booked a handicap room because I need a shower with rails or handles so that I don’t fall while getting in and out or in the process of showering. When I arrived at 2:30pm (1.5 hours after the check in time posted online and 30 minutes after the check in time posted at the motel) I was told that the room wouldn’t be ready until 4pm. I was then told that if I want a regular smoking room I could go ahead and check in. I explained that I did not want a smoking room and asked if there was a regular nonsmoking room I could get. I was told “no.” The guy working the desk started looking at his papers then said “I can give you room 309 (regular nonsmoking room) but I don’t know if it’s been cleaned yet and you may have to be there while it’s being cleaned.” I told him “okay, fine.” Thankfully when I got to the room it had already been cleaned. The condition of the room was not good, to say the least. Holes in the walls (even in the shower wall), built up dirt and grime by the light switches and the bathroom door, and refrigerator rusty and on its last leg.

When I checked in, it was dirty; hair in the sink, toilet seat broken, stuff on the walls and bad smell. House keeping took towel didn’t replace them, then took my personal towels I purchased. Don’t work overnight and try to sleep in, house keeping continues to knock at the door. Overall bad stay

No complaints

Unsafe! Worst hotel or motel I have stayed at in my life. The manager expected me to stay in a room with the latch to lock the door broken. I explained that the last time I stayed at a motel, someone tried to break into my room and that latch was the only thing that stopped them. He told me don't worry it's fine, no one will try to break in do not worry ma'am it's fine. As if he can guarantee that. He scolded me like a child and told me no switching next time. As if I would ever darken the doorway of this dump again. For him to be angry I wanted a door with functioning locks is ridiculous. Not to mention the inside is filthy and literally crumbling. I couldn't find a single area of that property I was comfortable walking my dog, trash was absolutely everywhere. Sleep in a 7-11 parking lot in your car over this place. You'll be safer and more comfortable. Motel 6 used to at least be clean and safe. Will be calling Motel 6 corporate and the BBB because this place shouldn't even be allowed to operating. Not with the condition of the building, and owners attitude.

When I got there went into my hotel the toilet was running water constantly as I was leaving with my family there was man standing behind a wall and kept looking at us because of that I fear for my family safety and went to another hotel I will be looking into a possible refund worst experience ever

The customer service was great. The rooms were clean and decent enough to get a good night's sleep. Close to area restaurants and shopping.

Pros: this was pretty clean for a budget motel. Not up to par with higher end hotels ive worked with but I will say that this is the best motel 6 I have ever been to in my life. All rooms have a fridge and microwave. I did see a vending machine and laundry in the main lobby. It was spacious for a one bed. Soap bars, no hair dryer. Heat/ac workedThey tried for sure. Cons: Initially I booked the room for one night then added on another with a note to stayover in 308 as my work was going to be extended. The checkin was smooth initially. The first woman put me in a room other than the one I had booked (unbeknownst to me, I dont work there) I really wasnt in the room until my shift ended before midnight. 630 am i go to renew. 2nd woman almost doesnt honor my 80 dollar booking stating she has none of the rooms i booked online. And that since its a different room i need to get ready to check out and come back at check in time. Over the course of at least an hour with side by side identical bookings and asking for a courtesy call (never came) she honored my stay with an additional early check in feed to remain in the same room which is apparently required every single stayovet.

Overall, not a bad experience! I will book again if I am in the area. The staff was nice.

When we arrived the room was filthy and hair everywhere. We asked for a different room and was able to move. The toilet in the room didn’t flush. When we informed personnel we were given a plunger. Not very hospitable or kind. We won’t be back.

A lot of privacy quiet the room itself the furnished part was old and seems and needs to be upgraded thank you

Respect

I prefer this place because my dog is comfortable. BUT there is a lady in the front office that brings the quality of their service DOWN tremendously.

The staff are amazing, helpful, friendly individuals.

All staff were friendly and helpful

Great staff

Just Amazing..im moving down there next week

Our stay was a last minute trip the front desk attendant Raj was very nice and helpful. Unfortunately the housekeeper which was actually the owner’s wife was not so nice during check out. I was intending to extend my stay but bc I book with my hotels.com account I was required to pay an extra fee. The housekeeper continuously knocked on my door an hour before checkout. When I opened the door she was yelling across the parking lot to check out. Bc of that I would not rebook or recommend this location to anyone

Friendly staff

Everything was fine except, the heater took about an hour to warm the room up. Was literally shaking for the first 30 min or so, because it was so cold in the room.

I enjoyed my stay