Arriving later in the evening, the front door was locked and there was very poor information and communication as how to get inside the building. The girl at reception could have simply came down and opened the door, but instead I was trying to have an online conversation as to how to gain entry, and at the same time trying to translate some text by the door to try and figure out how to get in. I was outside in the rain for nearly half an hour. Very poor communication and information if you don’t speak Spanish.

We were pleasantly surprised. Expected a small room with 2 single beds and a bathroom, ended up in a room that could sleep 4. Everything was clean, a little dated, but we found it ok. The hotel was central to old town bars, the cathedral and only 20 min walk to Guggenheim Museum.

The room was clean and the hotel was central to casco viejo (old town).

We didn't get to stay here. Missed a train so we missed check in by a day. Our room Was gone for the 2nd day. Had to find another hotel on the fly

Very clean and tidy property, in the heart of the old town. It is very lively all the time but not as noisy as other people said. Room is tidied every day and you get clean towel if needed. Bed is made, bins are emptied every day as well. Staff are very friendly, accommodating and very informative. The only downside for me was that there are no coffee and tea facilities in the room and you have the communal area. It was a very good experience and i will definitely return!

Clean room, excellent location. No problem with noise, helpful staff.

Very helpful and friendly staff that answered all our questions.

The value, location, and hospitality of the reception desk are fantastic.

A great place for a night stay with my family. The room was spacious and it was great to be able to open the room to the apartment.

Lovely hotel ,great staff

Nice and clean right in the middle of everything thanks highly recommend it..

Location was very convenient for getting to and from the airport, and for access to the tram and subway for getting to sites. Plus, great stepping out into the Old Town every day. Convenient for places to eat. Room was clean and had sufficient space for clothes and other stuff. Staff were friendly, helpful, and professional.

Great room,clean,canteen,great staff

Comfortable room for a short stay in the old town of Bilbao. Clean room, quiet, suitable for solo traveler. Good access to old town & railway station. Helpful staff.

This was the perfect place for a night stop before we went on to the countryside, clean, fresh and safe. Thank you!

The staff here are always very friendly and welcoming. They made sure I had everything I needed.

Room was spotless. Excellent location in the old town. The hotel is rather basic, but clean and comfortable rooms. Very limited social/public areas. This is not a large international hotel, but is perfect for anyone that wants to spend time in Bilbao rather than a hotel room. Staff are very friendly and helpful. Wouldn't hesitate to stay here again.

Although this is a basic property, it is good, clean, with a comfortable bed in a great location.

Way too expensive for a crappy hotel

I enjoyed everything about this day.The hotel is charming