The place was amazing and has perfect location. The staff ( Enhle and Luyanda) were amazing and helpful in changing our room and making our stay enjoyable.

Always a great stay at CityLodge

Close to shopping and parks

Great place ever

The Hotel is right opposite the Gateway Theatre of shopping mall which is amazing. Everything you need in shops, restaurants and bars. Hotel is a little dated, but going through a refurbishment at the moment. The rooms are big and clean and have everything you need for a fab stay.

The hotel was excellent and the staff where very helpful, friendly and polite at all times. ,

Noisy

Our stay was excellent, the hotel location was great, friendly staff. The room was clean they even allowed us to change rooms to a more spacious room with great view

Cleanliness

Clean with friendly staff

Nice property, great value for money.

Good

This is my first time ever lodging at City Lodge and I am very impressed. Although not like a 5-star hotel, their service is beyond 5-star. It is sterling. I will lodge here again and again!

Hotel room was very comfortable and in excellent condition. Bedding, bathroom, furniture were all great. Wifi was ok but not capable of video. TV channels were limited. Very quiet on top floor room, as I was on the back and not facing Gateway. Location was fantastic - I walked across the road to Starbucks for breakfast rather than eat at the hotel. Parking is not marked and I could not find it before checking in. Staff were always helpful, but reception needs some work compared to other City Lodges I have stayed at. I stayed here because the price was good and it was not possible to get any closer to Gateway, while still being close to the rest of Umhlanga.

Good Stay

Please note this hotel was already fully booked before booking was done on Hotels .com

We have always stayed at this property in the past as they have friendly staff, comfortable clean rooms/bathroom and a great new Cafe. However on Saturday evening at 1 am the people next door started making a noise with loud music and loud conversation/laughter. When we asked them to tone it down they just carried on. We then asked the hotel for assistance and the security guard went to speak to them. They proceeded to threaten him whereafter we requested to be moved (in the middle of the night) to another room. The hotel granted this but I feel we should not have been inconvenienced, the hotel should have moved them/ thrown them out or alternatively called the police (as the guard was threatened). Hotel guests should not have to figure out how to get a good night's sleep, the hotel should ensure this, afterall we paid to stay there. My concern is this, should there not be a night /senior manager on duty at night for situations like these? The poor receptionist and security guard were no match for these selfish people. Other than that, a nice clean hotel.

The staff are so helpful and friendly - well done to all of them. The location as also an attraction for me as I park my car in the hotel on-site parking and walk across to Gateway.

Excellent

45 minutes to check-in!!! The lady at the front desk was completely untrained and slow. We needed to check in quickly to get some rest to continue our journey in the morning. The check in was very unpleasant and we will NOT support this establishment again.