Lack of parking, and couldn't access 2nd basement level parking at Adelaide St. When we reported this, was told to park on the street - there is no close street parking! Access card wouldn't open the terrace gate either. Checked with reception the next day and was told "oh yeah, other people have said that too". Thats not good customer service.
The fridge supplied, wouldnt get cold. No freezer. Excerise step supplied to get into the bath/shower. Then the glass door wouldnt open and i was stuck in the shower. Wasn't good value for what we paid. Won't be staying there again.