8.8
Very Good
From 186 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.5

Meal

8.7

Location

9.0

Service and Facilites

8.7

People often mention about Felix Hotel - Bui Vien Walking Street
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Staff Friendliness (24)
Distance to City Center (21)
Surroundings (16)
Bathroom (16)
Wifi (15)
Room Space (15)
Bedroom (15)
Accessibility (13)
Check-in/out Time (13)
Hotel Area (13)
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Traveler Reviews Felix Hotel - Bui Vien Walking Street

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Customer reviews
B***h
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
room is a bit small, but fully equipped. friendly staff. Bui Vien walking street is right next door and Ben Thanh market is 700m away.
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T***u
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Staycation
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6.2
/10
Reviewed 2 week(s) ago
Too bad, I stayed for 2 days and used the laundry service here, it seems like they washed my clothes with other guests' clothes. After receiving them, I lost one sock and a cloth bag. The staff informed me that they would find it and send it back to me, but I returned on 9/9 and they said they found it, but it wasn't until the 14th that I saw the notice that they started sending my things, today on the 17th I received the bag, it was packaged very carelessly, the cloth bag had prints but was wrapped with tape, when I removed it, all the letters were broken, the tape was dirty and sticky, the bag was dirty and smelly, now the souvenir bag is broken and after waiting for more than a week :)) they didn't even give me a plastic bag, this is the price of a 40k/kg laundry service, disappointing
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1 people find it helpful
Nguyen D. T.
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Staycation
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9.4
/10
Reviewed 3 week(s) ago
Friendly and enthusiastic staff. The hotel is conveniently located for sightseeing and dining in the city center.
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1 people find it helpful
le van d.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The staff is so cute and cheerful…:))
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1 people find it helpful
H***H
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 9 week(s) ago
No room check for guests, guests come and say air conditioner is broken
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1 people find it helpful
Nguyen T. D.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
Friendly staff, clean and fragrant room
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3 people find it helpful
Accommodation's Reply
31 Jul 2025
Thank you so much for your compliments about the staff and the quality of the rooms at Felix! We are delighted to hear that you had a pleasant experience and look forward to welcoming you back soon!
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N***n
icon-Staycation
Staycation
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9.4
/10
Reviewed 12 week(s) ago
Friendly and enthusiastic staff. I checked in at 11pm and the female staff was super dedicated. Reasonable room rate, location right in District 1 so it's super ok to go to entertainment spots
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1 people find it helpful
Accommodation's Reply
31 Jul 2025
Felix would like to thank you very much for your warm comments! We are very happy to know that you were satisfied with the receptionist's enthusiasm and felt comfortable with the location and room rate. Your trust and satisfaction are the motivation for Felix to continue to try every day. We look forward to welcoming you back soon on your next trip to Saigon!
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T***n
icon-Leisure
Leisure
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10.0
/10
Reviewed 14 week(s) ago
Friendly and enthusiastic staff, I had a great vacation here with a puppy, will come back next time.
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2 people find it helpful
Accommodation's Reply
31 Jul 2025
Felix, thank you so much for choosing to stay with us and leaving such a lovely review! 🐶 We are so happy to hear that you and your dog had a wonderful stay here. The staff is always ready to welcome you back to Felix on your upcoming trips. See you and your dog again soon! 💛
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Ánh N.
icon-Staycation
Staycation
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9.7
/10
Reviewed 14 week(s) ago
The receptionist Kha Ai is very enthusiastic in giving advice 😉
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3 people find it helpful
d***n
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 16 week(s) ago
friendly staff. room no hot water and toilet paper. overall for the price, location hotel is ok
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2 people find it helpful
Accommodation's Reply
20 Jun 2025
Thank you for sharing your experience at the hotel. We are glad to know that you are satisfied with the friendly staff and the hotel location. However, we sincerely apologize for the inconvenience related to hot water and toilet paper in the room. We will check and improve immediately to serve you better in the future. We look forward to welcoming you again for a better experience.
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Đ***n
icon-Leisure
Leisure
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10.0
/10
Reviewed 20 week(s) ago
I booked a room on April 30th, so due to delays and road closures during the holiday, I arrived at the airport quite late. But the receptionist was still very nice and helped me keep my valuables because I didn't want to bring them to crowded places, afraid of losing them. In addition, I asked to buy mineral water at the hotel to bring along for the holiday, but the receptionist gave me water as a gift. Although the bottle of water wasn't worth much, I had a very good experience staying here.
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5 people find it helpful
Accommodation's Reply
24 May 2025
Hello Felix Hotel, Thank you for taking the time to share your experience at our hotel during the recent April 30 holiday. We are very happy to know that you are satisfied with the support from the reception, especially in the situation of arriving late at the airport and needing to keep valuables. Your compliments are a great motivation for our staff to continue to strive every day. The bottle of water is small, but we believe that thoughtfulness and sincere care are what make a perfect vacation. We look forward to welcoming you back on future trips! Wishing you good health and many exciting journeys!
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M***i
icon-Leisure
Leisure
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10.0
/10
Reviewed 20 week(s) ago
Everything was great. Will be back.
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2 people find it helpful
Accommodation's Reply
19 May 2025
Thank you for choosing to stay with us. It was a pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience. We look forward to welcoming you back on your next visit. Wishing you good health and happiness always!
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Nguyen T. N. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Great experience. Close to the center area, room is clean and spacious. I'm happy with this booking.
3 people find it helpful
Accommodation's Reply
10 May 2025
Thank you so much for your kind words! We're thrilled to hear you had a great experience and enjoyed the clean, spacious room and convenient location. We're glad you were happy with your booking and hope to welcome you again soon!
Dong x. B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 23 week(s) ago
Clean room, good soundproofing, not noisy at night.
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1 people find it helpful
Accommodation's Reply
10 May 2025
Thank you so much for sharing this wonderful review! 😊 We are so glad to hear that you enjoyed the quiet and clean room — just what we strive for. You were also a great guest: respectful of space and very personable! We look forward to welcoming you on your next trip. Wishing you happy travels! 🌟"
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Nguyễn T. T. D.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
The room is clean, a bit small but still ok for me, the front room has many airy windows. The hotel is in an alley so it is not noisy at night, the staff is friendly, supports early check-in and check-out, and motorbikes are available for rent. I stayed here for 5 days and was very satisfied, will come back.
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4 people find it helpful
Accommodation's Reply
10 May 2025
"Thank you so much for taking the time to share such a detailed experience! 😊 We are so happy to know that you enjoyed the spacious, quiet space of the room and the convenient motorbike rental service. A special thank you for noting the friendliness of the staff — this is a great motivation for us to continue to strive. You are the ideal type of guest: respecting the space, communicating openly and leaving the room tidy after 5 days of stay. We look forward to welcoming you back soon with a special offer for regular guests! Wishing you energetic trips! 🏍️✨
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H***a
icon-Staycation
Staycation
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8.5
/10
Reviewed 24 week(s) ago
Friendly and enthusiastic staff, good soundproofing, convenient transportation, clean toilet
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3 people find it helpful
Accommodation's Reply
10 May 2025
"Thank you so much for taking the time to review and share your positive experience! 😊 We are so happy to know that you are satisfied with the friendliness and enthusiasm of the staff as well as the soundproofing, convenient location and cleanliness. Feedback like this is a great motivation for our team to continue to strive to bring the best experience to customers. You are also a great guest, and we look forward to welcoming you again in the future. Wishing you good health and happy trips! 🏡✨"*
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B***i
icon-Leisure
Leisure
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8.5
/10
Reviewed 24 week(s) ago
Great location, near metro, near walking street. At first, I was afraid that it would be noisy near walking street, but it was quite quiet. There are many restaurants and convenience stores nearby so it's easy to buy things. The room is ok, also clean. The air conditioner works but can't be controlled.
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2 people find it helpful
Accommodation's Reply
10 May 2025
Thank you so much for sharing such a detailed review! 😊 We are glad to hear that you enjoyed the convenient location near the metro and walking street, as well as the surprisingly quiet area. It's great that the surrounding amenities (restaurants, convenience stores) made your trip more comfortable! Regarding the air conditioning, we sincerely apologize for the inconvenience. We have checked and [fixed/resolved] the control issue to ensure a better experience for the next guest. We look forward to welcoming you back to experience these improvements! Thank you again for choosing to stay here. Wishing you a smooth and enjoyable trip! 🌟"
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Nguyễn V. U.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
Absolutely amazing, the room is fine with lots of beautiful light. The receptionists are extremely friendly. The service is 100 points. The location is convenient. It's in an alley but very shallow. If you want to drive a car, just go out to the street and pick it up, it's a 30-second walk. If you order a bike or a motorbike, the car will pick you up right at the hotel door. Near the center, around 4 stores: chtl 711, gs25c cK, family mart. So awesome
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4 people find it helpful
Accommodation's Reply
10 May 2025
*"Wow, thank you for your "cool" review! ❤️ I'm so glad you like the room with lots of natural light (our team also loves this view!) Thank you for complimenting the receptionist for being "extremely friendly" - we will pass on this compliment so they can be even more enthusiastic! Your review is super detailed: from the street parking lot (it's only a 30-second walk) to the surrounding amenities (4 "eye-catching" convenience stores 😆) A guest like you is a "rare commodity": clean and has a dedicated review. Remember to come back, we have reserved a room with the best view for you! ✨
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Hii L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 25 week(s) ago
The receptionist is very enthusiastic :)))))
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Accommodation's Reply
10 May 2025
*"Oh thank you so much! 🥰 The reception team will be 100 levels more "hyperactive" after hearing this review 😆 I will immediately pass this compliment on to them - a lovely customer like you is the motivation for our team to be even more enthusiastic! P/s: Next time you come back, remember to wink at the receptionist with the password "I am a customer who gave enthusiastic compliments" to receive a surprise gift right away! 🎁✨"*
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L***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 25 week(s) ago
The hotel is in the alley, cars cannot go inside. However, the location is very good as you can walk to some landmarks or places such as Ben Thanh Market, Takashimaya mall, Bui Vien street. The staff is very helpful, they helped me receive and handover the parcels while I was outside. The room is big, well equipped with facilities but the Wi-Fi didn't work stably. Overall, it was a good experience.
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3 people find it helpful
Accommodation's Reply
10 May 2025
Thank you for taking the time to share your detailed feedback! We’re delighted to hear you enjoyed our prime location—close to Ben Thanh Market, Takashimaya Mall, and Bui Vien Street—and that our staff could assist you with your parcels. Your kind words about their helpfulness mean a lot to us! We’re glad you found your room spacious and well-equipped, but we sincerely apologize for the Wi-Fi instability you experienced. Your feedback is invaluable, and we’ve already addressed this issue to ensure smoother connectivity for future guests. It was a pleasure hosting you, and we’d love to welcome you back for an even better stay next time! Safe travels, and thank you for choosing us.
Number of reviews per page
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