Gran Hotel de Merida

Explore Gran Hotel de Merida
8.6
Very Good
From 1,000 reviews
Cleanliness

8.8

Room Comfort

8.4

Location

10.0

Service and Facilites

9.0

Traveler Reviews Gran Hotel de Merida

Number of reviews per page
20
40
Top reviews
jared
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Cheap and fair
J Carlos
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Small room
Carol
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location and history. It’s close to main plaza and tons of shops and restaurants. It’s beautiful but needs some updating. Lighting could be better. The bathroom is oddly configured and water pressure was not very good. Little touches of free water , coffee in room or in common areas would have been nice. Staff was friendly and helpful.
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martha
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location
Rhonda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The staff was super great! Kind, helpful, considerate, professional. Our room was spotless. We had an inside room which I recommend if you are sensitive to loud music from surrounding venues. Our inner room was very quiet. Lovely! The AC was excellent. The bath products were very nice.
Darlene
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff friendly. We only stayed for a night but it was in El Centro area where we were able to see a lot and we took a short walking tour.
Gilbert
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great old hotel. A classic. The staff are great, very accommodating. There are not many amenities in the hotel, but the area is great. Easy morning coffee with the Starbuck’s downstairs.
Blanca
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very pretty hotel and close to the main plaza
Rachael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean rooms, perfect location, gorgeous historical hotel!
Gilbert
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

A gem of an old hotel. It is just beautiful. There are not many services, but it is a great location with everything could want within a block or two. Great staff. Very accommodating.
Bertha A
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Good customer service skills! Thanks
Louis
icon-Leisure
Leisure
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This is not a three-star hotel. Air conditioner was too weak to cool the room. Refrigerator did not work, although staff insisted it did. TV remote sometimes worked. However, when i got it working, channel selection was great. Staff was very friendly. Location is excellent.
Anne
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

It’s beautiful building and the room have very high ceiling. The ambiance is very relax. Staff are very welcoming. Be
Felipe
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The staff was very friendly, very clean,lots of shopping and dinning close by
sofia
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great location. Vwry old hoatoric buidling. Cleaning product very strong giving hotel almost a stinky smell at all times. Very lumpy pillows. Very nice staff.
Marisa
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

I don’t think my room was cleaned properly before I checked in. The bed was made but I found a champagne cork on my floor and the restroom floor was dirty. There are no elevators and don’t expect the workers to help you carry anything up the stairs. I had to carry everything myself, after having to walk a block with all my things in the heat, to the third floor. Can get really loud outside, the room lighting wasn’t the greatest but the aesthetic of the hotel was nice. I’m sure there were better options out there.
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Nora Cristina
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Es una propiedad antigua y no tiene refrigeracion en la estancia ni elevador y las escaleras son de las antiguas que se te va el aliento cuando subes y con el calor que hace en agosto es insufribles. Pero la ubicacion es excelente, lo unico malo es que el estacionamiento al cual te mandan si traes carro cierra muy temprano y si viajas alrededor es dificil llegar. El ultimo dia tuve que pagar un estacionamiento porque estaba cerrado cuando llegue y me cobraron 500.00 pesos por la noche y no podia sacar mi carro antes de las 8:00 am
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Janet
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Nice view of the plaza. Air conditioning kept room comfortable. Incredibly convenient location. Loved staying in a historic building.
Gerardo Mendoza
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

This hotel has photo shopped pictures it’s very old and not maintained at all. The front it’s not friendly and does not give any info on additional services like laundry. It doesn’t not refund at all. There’s no pool or even an elevator . No room service or any type of hotel entertainment. I was stuck here for 3 nights I ended up spending another night at another hotel
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Miguel Angel
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The room I stayed was a bit small and bathroom was hard to get into since the step to get into bathroom was a bit high and anyone can easily trip and fall when having to go use the bathroom in the middle of the night. Pillows could be a bit softer as well as mattress. The furniture inside the lobby area was nice but the hotel itself needs lots of repairs since it’s an old building but the actual architecture of the hotel is nice and looks antique. The parking area can be updated and a bit closer to the hotel itself since it’s a few blocks away and could work on it being open 24/7.
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Number of reviews per page
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