One of the best hotels in Berastagi in terms of service, comfortable atmosphere and very nice hotel rooms.

This hotel is recommended for family stays, with beautiful views, clean rooms, and a satisfying breakfast. I'll definitely be a regular guest here.

This is my 3rd time staying at this hotel. The advantage of this hotel is that it is spacious but it is old and the breakfast is not very varied🙏

The location is quite far from the city. The water pressure is slow, and the urination is more frequent. The TV is also too small. My superior twin room faced the parking lot, but I couldn't sleep at night. The noise from the traffic all night was very disturbing. Even though there were plenty of empty rooms, I wasn't given a more comfortable one. I highly do not recommend this hotel. The breakfast was also very cheap, even though there was only one child. The breakfast wasn't much, but the guard even went inside to ask for additional breakfast.

Everything is good from the service to the facilities.

Finding serenity at this hotel was a major plus for my trip. The atmosphere is incredibly comfortable, with thoughtful design details. I was impressed by the little touches from the staff, which made me feel truly welcomed. Besides the comfort of the bed, the breakfast offered a variety of authentic flavors. This place isn't just a place to stay; it offers a truly restful experience.

Great and will be your first choice when on holiday in Brastagi

This hotel caters to all the needs of families during their vacation. The staff is helpful, and the hotel is conveniently located near the city center, where you can find a wide variety of food options.

Clean and comfortable hotel, the hotel staff service is top notch

The staff was very friendly and helpful. The location is strategic, near any fun attraction. The room is comfortable, especially the bedroom.

The hotel has a nice atmosphere, with friendly and communicative receptionists, and a wide variety of restaurant food. The pool is also suitable for children. Some improvements are needed, such as quicker refills of menu items to minimize waiting times. Also, tables should be cleared more quickly to accommodate new guests. Overall, the hotel is very comfortable and satisfying. I would definitely stay here again if I return to Medan.

Hotel Grand Mutiara Berastagi, cold nights without air conditioning are also comfortable.

My favorite and most frequent staycation at Mutiara Hotel. The room is large and the bed is comfortable. The bed is a large twin type. The room is clean. The beach carpet is clean and not dusty. The bathroom is clean and odorless. Always recommended for a vacation when in Berastagi. The only feedback today is that the breakfast choices are not as many as usual. Hopefully in the future there will be more... That's all.. Thank you

A great hotel to take the kids on vacation, with spacious rooms and cute animals. Breakfast is also delicious. Grand Mutiara Brastagi remains the best quality hotel.

Breakfast time is until 9:30. We arrived at 8:10, and the food was almost gone and would be gone soon. I told them they would refill it, but it still took a long time. When I asked if the soto perkedel (perkedel) hadn't come out yet, they said they were finished. I spoke to the restaurant staff, who was an elderly woman (presumably the manager or a leader). I saw another woman complaining and saying she would give a bad review, but I didn't expect her response to be an apology, but instead of an apology, she said, "Oh, it's okay if it's given a 1-star rating." I've never encountered this in any star-rated hotel. The glass I used was made of plastic and it leaked. At 9:10, I saw that several food stalls had also closed. The room was large but poorly maintained. Wow, I was also quite disappointed in staying at this hotel. Hopefully, my experience can lead to improvements.

Always happy when I stay here! Yesterday included a free dinner and the food was delicious! Thank you so much!

The holiday at this hotel was very memorable, the food, the friendliness of the staff, the cleanliness, and the facilities were all good and very clean, thank you Grand Mutiara Hotel, see you next time🙏

A pleasant atmosphere with trees and animals that are a family favorite.

Only at the restaurant after breakfast there were a lot of flies on the table.

Nice place to stay and the room also comfortable