Stay here regularly as great location. Hotel and facilities are clean and kept to a great standard. First time had a bad night's sleep

Nice hotel. Good value

Great staff, so courteous. Don’t skip on the breakfast. It was worth every penny.

Very cold welcome, no smile nor warm courtes, treated like a customer buying a takeaway in busy shop. Clearly struggling with directions to my room in an outbuilding but just kept getting repeat instructions, one of the 3 people on the counter (not doing anything else) could have easily stepped out with me a guided me to my room. Room was tiny and the bathroom ridiculously small, could just about get in sideways. Being a first time customer thought they would try and impress for return custom. Not checked SPA facilities so cannot comment.

Great hotel, great staff. A bit dated, could use modernisation.

Great there was a gym and swimming pool on site and also spa as well

Never heard of car parking charges for a blue badge. All receptionists were not as welcoming as i had in my previous hotel experiences. Room rather small only 1 person could walk around at a time.

We should have booked direct and we would have saved £24 on parking.,a lesson learned.

Disappointed with this hotel. The photos on Expedia show all of the photos for the Connaught Hotel and not the Connaught Lodge which is a different building. The rooms aren’t as nice and the Expedia listing is not representative of where you’ll stay. On top of this: - the sink tap flooded the bathroom when using - the TV barely worked - housekeeping didn’t leave any towels - the bed was very uncomfortable and the pillows were possibly the worst pillows I’ve ever seen in a hotel. They charged additional for parking. Overall a very disappointing stay and an exceptionally misleading Expedia listing.

The hotel is ok, but the rooms are in desperate need of a refurb. We had mold in our room and the air con rattled every 5 minutes, which kept us up at night. We had to change rooms. This was done very quickly and the staff were fantastic. The 2nd room ceiling had the paint peeling quite badly, and the air con still rattled just not as often. Walls were very thin, we could here everything from the rooms next door and above. For the price it was a bit underwhelming. The location is pretty good, few mintues to town or the beach, the staff are great. But the hotel itself needs work. Also £12 a night just to park in their car park, is a bit cheeky. Your already paying for the room and its a private car park.

Liked pool,staff called about lost item, and helped with luggage, bed good, window opened. Didn't like: fee to park! Room in old tired annex, up stairs, and still not cheap though not in main nicer building. The bath plug wouldn't hold so no bath.

Good location to get to beach. Pool facilities as well. Comfortable room. However restaurant very quiet, not much atmosphere and menu not as good as the first time I visited a few years ago.

The Spa and Gym facilities was good. The staff were lovely.

Stayed in the 'Lodge' next door to the main hotel. Which is a time capsule of decor and carpet stains. The finish of the Lodge is dated and and seemingly has paper thin walls and MDF doors. The photos are extremely complimentary - and the actual rooms are dark, old and not pleasant to be in. Staff were fine. Breakfast sucks. Parkings a nightmare (you have to pay, but good luck fitting a normal sized car in the bays). Also, as a note to the hotel, contacting me via whatsapp is not as cool as you think it is. intrusive and unprofessional. Unbelievable cost per night considering the age and state of the Lodge. Wouldn't stay again.

I came to this hotel for a spabreak as read online it was an excellent spa hotel. My room was comfortable and had everything i needed. However the spa facillities were quite dissapointing. There are dirty areas and litter around the poolside. There were young children and babies with nappies on in the jacuzzi this is most unacceptable,as is extremely unhygienic and also dangerous for young babies. There were toddlers with inflatables in the jacuzzi aswell. Parents should be responsible in keeping their offspring under supervision and should adhere to rules around the spa area such as no phones,no children in the jacuzzi etc.but sadly they fail to do so. I would strongly suggest much larger,clearer signage in the jacuzzi area forbidding access to children and use of phones. Also after spending a while in the spa area myself i noticed a considerable lack of attendance by the spa staff in keeping the rules adhered to. They only popped their head round the door very seldomely. So after spending one night at the hotel and paying an extra £30 to use the spa the next morning and finding myself anxious and concerned about the above i went home feeling stressed rather than destressed and felt i needed a good wash. Not what youd expect of a spa break in a reputable Hotel.

The sheets were uncomfortable, the pillows were old and really bad, and even when I received two additional ones, they were really uncomfortable. The internet worked intermittently. Very disappointing.

Lovely room and spa facilities. Would come again!

The hotel has good location ,near to beach and town centre close to shops and restaurants .Also used the other facilities including on our reservation such as indoor pool and sauna.The room was small not very much clean but okay for 2 nights.Also breakfast was good.

Good location for beach and town. Good breakfast and lovely pool. Disappointed that steam room was not working and jacuzzi was half working. Room was pleasant but tight to get around the bed.

Please understand I am not the type of person to usually complain and often shy away from saying something, however, in this case I simply have to so future guests have the details they need. I paid just over £80 for this booking and would be inclined to never use Expedia again based on this cost for such a poor hotel. The hotel floor was filthy with toxic green stains on the carpet. Room 238 if you wish to check. The bath didn’t hold water. The shower water pressure was beyond pointless. The staff were friendly on reception but I believe this was the only person working as there was nobody manning the bar, to the point I gave up waiting and left, even after asking someone nobody came. The spa was ok, but the smell in the gents changing rooms was incredible, and not in a good way. I couldn’t and wouldn’t ever shower in there!! It was foul!! Overall I would say this was on par with a £25 a night hostel type and I genuinely feel mid-sold based on the very good grading by Expedia and the price paid. Unless this is corrected, I don’t believe I’d trust this site going forwards. Many thanks for your time and I appreciate this isn’t a good review. But it is a very honest one. Andy