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Explore Hotel Seri Malaysia Sungai Petani

Traveloka (244)

Other sources (53)

8.1

Very Good

From 244 reviews

Provided by travelers on

Cleanliness

8.0

Room Comfort

7.9

Meal

7.7

Location

8.4

Service and Facilites

8.2

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Distance to City Center (1)

Surroundings (1)

Taste (1)

Variety (1)

In-room Dining (1)

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Traveler Reviews Hotel Seri Malaysia Sungai Petani

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Customer reviews

S***i

10.0

/10

Reviewed 7 week(s) ago

Nice hotel to stay, near to town.

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Bapa Suhu Fe Muhlasin

9.7

/10

Reviewed 75 week(s) ago

Clean and strategicalli located.

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Pauline G.

5.1

/10

Reviewed 161 week(s) ago

This was the worst hotel I ever booked. It is inconvenient for elderly as there are no lifts. The rooms were very dirty and smelly. Toilets were extremely dirty especially the toilet bowl. Pipes in the toilet were leaking too. It is stated in app that the check in time is 2 pm but when I arrive the hotel receptionist said the check in time was at 3 pm. I requested for connecting rooms upon booking and they said the rooms were not ready. Managed to check in only one room first and decided to check out right away. However the management only refunded one room since I have checked in earlier. Overall extremely disappointed. Since it was weekend and convocation season I really suffered to find another hotel. All were fully booked. Not coming back here again.

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Izan R.

6.4

/10

Reviewed 184 week(s) ago

The toilet is very cramped. Hot water is also slow.

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MUSHITAH B. M. M.

8.5

/10

Reviewed 216 week(s) ago

ok la berpatutan dengan harga.cuma yang leceh nya xde lift.. yang lain ok..layanan staff sangat ok

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Muhammad

10.0

/10

Reviewed 243 week(s) ago

Indeed, the best hotel series in Malaysia is comfortable staff ² excellent service hotel tq hotel series Malaysia.

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KANASAN K.

8.5

/10

Reviewed 251 week(s) ago

Better than last year check in

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Azizah B. A. A.

7.3

/10

Reviewed 258 week(s) ago

Had problems with the electrical system for the room. It did not light up when key inserted into slot each time I came in. However, they were swift to entertain me. Tv channel is extremely limited to tv9 , 8 & various shopping channels only. Please make a complaint to myview for this unpleasant situation.

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Accommodation's Reply

24 Aug 2020

Salam Sejahtera daripada Hotel Seri Malaysia Sungai Petani… We are in receipt of your complaint via online complaint and wish to extend our sincere apology for the unpleasant experienced encountered during you recent staying our hotel. As much as we could, trying to minimise the shortcomings but it is inevitable that certain things may have been overlooked by us. The Hotel Management therefore, would like to apologies on the less of satisfactory in our services which resulting disappointment by such a valuable guest as you. The Management is taking note of this occurrence and seriously looking into solving the problem. Nevertheless, we appreciate and thank you for the constructive comments and feedback on the inconvenience and level of service and quality. It enables us to improve and overcome our service challenge in future and looking forward to host you again.

AIZRYEN B. A. A.

Family

6.5

/10

Reviewed 287 week(s) ago

Room 204 airconds old and damaged.

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Accommodation's Reply

12 Feb 2020

Dear Guest, Thank you for staying with us. We know that you have many options when choosing where to stay but, The Fact that you choose Hotel Seri Malaysia Sungai Petani is an honour to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked please let us know for our improvement Looking forward to welcome you again soon. Management Hotel Seri Malaysia Sungai Petani and wish to extend our sincere apology for the unpleasant experienced encountered during you recent staying our hotel. As much as we could, trying to minimise the shortcomings but it is inevitable that certain things may have been overlooked by us. The Hotel Management therefore, would like to apologies on the less of satisfactory in our services which resulting disappointment by such a valuable guest as you. The Management is taking note of this occurrence and seriously looking into solving the problem. Nevertheless, we appreciate and thank you for the constructive comments and feedback on the inconvenience and level of service and quality. It enable us to improve and overcome our service challenge in future and looking forward to host you again

Dumsoy J.

9.7

/10

Reviewed 297 week(s) ago

I am very like this hotel because it is very clean and near to the KTM station and also the staff very friendly.

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Accommodation's Reply

04 Dec 2019

Dear Guest, Thank you for staying with us. We know that you have many options when choosing where to stay but the fact that you choose Hotel Seri Malaysia Sungai Petani is an honour to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked please let us know for our improvement Looking forward to welcome you again soon. Management Hotel Seri Malaysia Sungai Petani

MOHD N. A. B. A.

Backpacking

8.4

/10

Reviewed 299 week(s) ago

good service, nice room and good location

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SAIFUL Y. B. Y.

Family

9.1

/10

Reviewed 318 week(s) ago

The room was okay. Just the toilet bowl and place for washing hand in the toilet, is not well maintained. It's in yellowish color.

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KANASAN K.

Family

9.1

/10

Reviewed 320 week(s) ago

friendly entertainment during check in session

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Nurul Athirah Liyana Binti Abdul Rashid

Family

9.7

/10

Reviewed 328 week(s) ago

My family and I feel very happy and satisfied with the service from the staff and the condition of the room. Its different from hotel seri malaysia at Ipoh. The service is very bad. We made a booking for a family room but the staff gives us oku room. The staff mention that the room is fully booked and only mention oku room after payment has been made. Hopefully do not repeat again. Other than that the food at coffee house is good. Thank you.

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NORAZIFA A. Y.

Family

5.5

/10

Reviewed 331 week(s) ago

Service bad...and it's my first and last stay..

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Shearreennn S.

Family

9.1

/10

Reviewed 336 week(s) ago

We stayed for one night. The room was spacious & clean.

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Guest

8.4

/10

Reviewed 344 week(s) ago

The place is ok but the toilet in the room is less than satisfactory.

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mohd s. i.

Shopping and Culinary

8.5

/10

Reviewed 348 week(s) ago

Good staff service, delicious food. WiFi network is not satisfactory.

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Muhamad Nazli Bin Ismail

8.5

/10

Reviewed 349 week(s) ago

Everything is okay for me except the facility for disabled customers (OKU) to climb to the room.

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SITI N.

Family

9.4

/10

Reviewed 350 week(s) ago

this hotel is suitable for anyone who has a big family which this hotel have a big room and complete facilities. But this hotel doesn't suitable for them that cant climb up the stairs because there is no lift provided.. overall ok.. service ok.. the staff can be trusted.

1 people find it helpful

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