Overall Ratings & Reviews Best Western Glasgow Hotel

Ground floor room was ok but needs the sound proofing improved as busy road outside kept us awake. Breakfast left a lot to be desired, sausage and bacon were tepid at best and the scrambled egg was cold and runny (no way regular temp checks were conducted). At least 20 guests in breakfast were all saying same in passing.

Poor guest relations. The hotel fire alarm went off at least 7 times between 1am and 6am on the Saturday night, set off in the basement area and not by customers of the hotel. When I complained that I had not slept it was not taken seriously. Another customer stood behind me in the line at reception also had the same problem and like me his complaint was not taken seriously either.

The room was actually better than the photos. It was spacious and clean. The hotel has easy access to public transport.

Reasonably priced good hotel in Glasgow's West End

It is a simple hotel and has everything you need to stay for a couple nights. No complaints from me.

Hotel ok, but will never stay there again. For the first time ever in a uk hotel when I checked in was told that photo ID compulsory. It was photocopied and put on a shelf behind reception with copies of other people’s driving licenses etc. A bonanza for anyone wanting to do identity theft and an unnecessary invasion of privacy. I had paid in advance but then they didn’t just take a credit card number but presented me with a card machine so that they could reserve £100. Spoke to a couple at breakfast who had trouble finding ID when checking in and we agreed that we wouldn’t stay there again

Very convenient location for Kelvingrove Art Gallery and the Hunterian Art Gallery. Very helpful and friendly staff. Good breakfast. Although the room had been refurbished recently it was in need of some repairs. Little details like the plug sockets being too close to the desk so you could hardly plug anything in, and no servicing of room on second day, were minor issues but could have made the review 4 stars instead of 3! Would have spoken to receptionist on departure but no one was around unfortunately.

We booked this hotel for its proximity to the university and byres road. The check in was quick and easy, the room is large and the staff are friendly.

The rooms were newly renovated I got a free upgrade because my heat went out. Staff was great and very accommodating

On arrival all seemed well. They were improving parts of the hotel so a little upheaval is expected. I don’t have a great sense of smell but a strange smell hit me in all areas and my room smelt stale. They had automatic air fresheners around the hotel like you find in bathrooms. These were overpowering but for me they were detrimental, I’m allergic to aerosols and I went into a coughing fit. I informed reception asking if they could disable the one near my room but this was not done. At 0230 I was woken by inconsiderate guests then again at 0400 by my upstairs neighbours. At 0800 I was then woken by a knocking which turned out to be the radiator in my room. I presume that it might need bleeding. All of this was passed to the team. If I had stayed at premier Inn, I would have been offered a full refund at a minimum but they only took a note of my comments. Needless to say I can’t stay there again based on the air fresheners but if you use this many air fresheners then there is a much bigger problem.

Staff were great, location very convenient. Parking was easy to find.

Ok did not realise hotel had changed hands Was undergoing lot of refurbishment

Nice hotel in walking distance to the OVO. Lots of nice bars and restaurants nearby.

We didn’t get the full experience as the property was being renovated, so it was loud and no amenities. The day member of staff was so helpful and polite. Lovely area as we were looking at Glasgow uni.

My only grumble would be the heat of the room which i personally found to be too hot whilst trying to sleep.

Easy to get around and a lot of shops close by

The staff were nice, guy working at the reception at night was SO helpful. Unfortunately the facilities make this hotel quite awful. Room was absolutely sweltering, no idea how to turn the radiator off. The bathroom stank of cigarette smoke, so maybe coming through the vents. The pillows were super hard and uncomfortable. Massive gap under the door made me feel uncomfortable and unsafe.

Generally happy with everything. Was pleased I was able to put my bag in before check in. Near the OVO stadium and local amenities. Staff pleasant and not imposing. Only disappointment was the toilet flush not working properly. A sorry state for a Toastie in the restaurant but edible. The price not worth it. A disappointing menu. That declared most things you can have if available. That is very negative to read. Other than that thank you for the stay.

The beds are very comfortable

Brillant stay for the price paid - large clean double room with small shower room. Tv, tea coffee facilities and great selection for breakfast that was included in the rate. Very comfortable 1 night stay and bus stop right outside to travel back to central station