The customer service we received was short, curt and not welcoming. I felt like we were bothering him We were promised a pack and play for our infant son as they did not offer cribs. We received a message stating it would in the room when we arrived. Surprise surprise it wasn't and I definitely wasn't going back down at 11 at night to ask for it. Btw your rooms are definitely not cleaned properly and you guys damn well know it and please take the time and change the bedding. Maybe I'm being critical but I'm paying more than 200 a night I shouldnt find dirty bedding with other people hair all over the pillow cases and a crusty dusty stained couch from Grandma's basement. Standards are a thing, and yours need to be raised from the bare minimum you're offering.