Overall Ratings & Reviews Hotel Atitlán

The property is located in a remote area away from the town and the public dock. I feel safe being on the property. The property features a beautiful garden, pool, and jacuzzi with stunning views. The property offers relaxing massages for a fee and has a good restaurant and a bar. However, it costs money to shuttle out every day and when we asked the boat to drop off at the hotel dock, they charged us $22/ docking.

There was no water provided in the restaurant, so I had to buy it. The drinks weren't refilled quickly either.

The grounds and landscaping at the property are just stunning as well as the vistas of Lake Atitlan. Rooms were clean and comfortable. Really enjoyed our stay.

Let’s start with the positive: Beautiful hotel Great location. Not near the town, but very easy to get to Fantastic views Decent customer service (more about this below) Gardens are astonishing The negative: WiFi is very poor. In your room, forget it. We didn’t appreciate the caged birds in the property. In one case, they have 3 big parrots in a “small” cage. Now, this one bothered us. We had dinner at the restaurant and ordered 3 dishes. 2 of them were fantastic. The third one was octopus. I got to say, this dish was horrible to the point that we can say the octopus had been in the fridge a bit longer than it should’ve. But it may have been spoiled. We told this to the waiter and he took it back but came back to tell us that the people in the kitchen said the flavor was fine. It wasn’t! We eat octopus often and one was bad. To make a long story short, we paid for it and even gave the waiter a tip (he had remove the tip from the check and we told him it wasn’t his fault). He was nice and embarrassed and even offered to bring a free desert. Overall, the hotel is nice and we would stay there again. I do hope they address the WiFi issue though

Lovely people and properties

Great hotel

Gorgeous property and the staff was amazing!

Property is beautiful and peaceful the only thing I will say they need to upgrade the beds and pillows as they weren’t very comfortable

The hotel is getting old but the fantastic gardens make you forget it. Beautiful views.

Una estadia maravillosa, la naturaleza y todo encantador Las habitaciones super acogedores y comodas.

The property is very dated, and in need of repair. As for the restaurant, the food was not good. One of us got food poisoning and spent the last two days in the room. Very unsatisfied. Asked for a doctor, reception desk informed us to take the person to town.

Beautiful property with amenities like boats for hire available. The gardens were spectacular!

Some rooms in the property have been remodeled nevertheless for the rate , the rooms should have AC and they need new towels,

Beautiful property on the lake. Beautiful gardens surrounding. Good food options at the restaurant. Would love to visit again.

Beautiful property on the lake. The gardens are magnificent. Loved the hottub, pool and view. Staff was a little surly but our stay was otherwise great.

The rooms are outdated, the showers show signs of mold, and the front desk staff lacked warmth and hospitality. However the view of the lake from this property is priceless …

Beautiful well maintained property. Excellent dinning and location

Jardines y vista hacia el lago y volcanes. Comida y personal excelente.

This beautiful lakeview hotel offers a truly picturesque and tranquil setting, with meticulously maintained gardens that create a peaceful and inviting atmosphere. Despite its serene and secluded location, the hotel is conveniently close to the city center, offering easy access to shops, restaurants, and local attractions without sacrificing a sense of privacy and security. Guests can enjoy a variety of activities during their stay, with numerous tours and excursions available for booking directly through the front desk. The staff is friendly and helpful, making it easy to plan your itinerary and explore the area with ease. Overall, it’s the perfect blend of relaxation and convenience.

I had bugs and water problems in the first room. They moved me to a new room and it still had bugs in the room and in the bathroom. I’m not sure if it was because I had a room on the bottom floor but I hate bugs. Over all nice and safe hotel