7.6
Pleasant
From 182 reviews
Cleanliness

8.0

Room Comfort

7.2

Location

8.6

Service and Facilites

7.8

Traveler Reviews Jardines de Luz

Number of reviews per page
20
40
Top reviews
Juan
2.0
/10
Reviewed 90 week(s) ago

Hotels.com verified review

Llegué y no tenían la habitación reservada, me redirigeron a otro hotel espantoso, cómo disculpa me ofrecieron un desayuno gratis. Por la hora no tuve otra opción mas que quedarme en las condiciones que me ofrecieron
marc
6.0
/10
Reviewed 232 week(s) ago

Expedia Group verified review

It's good value for the money, with one problem. Most of the rooms are directly above the courtyard / restaurant which makes it quite noisy until 9pm or so. Very few of the rooms have windows, unlike the promotional photo (maybe they have changed it). For the rest, all good.
Alan
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 239 week(s) ago

Hotels.com verified review

The hotel is well located., just steps from the OCC and all of the tourist areas. The property is clean and mostly well looked after. The breakfast is excelent. What I did nkt like was the choice of chair used i the rooms, the wooden one is not comfodtable, especially if you need tl work at the little table. The tub / shower in my room was a dangerous disaster. Impossible to shower without flooding the room. When you step out, an awkward stretch, you are faced with wet feet on very slippery tiles and no mat tl step onto. The shower was my biggest complaint. Otherwise, it was OK.
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SALOMON
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 245 week(s) ago

Hotels.com verified review

They charged my credit card twice and couldn't refund. That is not nice. I'll call hotels.com to see how they can help me
SALOMON
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 245 week(s) ago

Hotels.com verified review

Hotel charged me twice and were not able to refund my money. Now I have to call you (hotels.com) for help.
Jose Mario
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 247 week(s) ago

Expedia Group verified review

The location is extraordinary, but be prepared for some noise coming off from the central patio and people trying to sell their goods and handcrafts while you're having breakfast...
Gerardo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 260 week(s) ago

Expedia Group verified review

Courteous staff, clean facilitase and excellent room services.
Audrey
icon-Friends and Family with Children
Friends and Family with Children
10.0
/10
Reviewed 343 week(s) ago

Expedia Group verified review

The location is excellent. A short walk to all of the best of San Cristóbal.
Alfredo
icon-Family
Family
8.0
/10
Reviewed 372 week(s) ago

Hotels.com verified review

Very nice...
Verified traveler
10.0
/10
Reviewed 405 week(s) ago

Expedia Group verified review

clean room and very good staff , don't like room has no heater it was cold.
Verified traveler
6.0
/10
Reviewed 443 week(s) ago

Expedia Group verified review

Convenient location, pleasant staff. Rooms are dark as window open into inner, covered courtyard.
Martin
8.0
/10
Reviewed 458 week(s) ago

Expedia Group verified review

Nice and clean hotel, spacey rooms, good breakfast, close to city center. Did have neither fridge, nor ice. Missing heater and A/C. In our case, it was quite cold in the room.
Jorge G.
icon-with Partner
with Partner
6.0
/10
Reviewed 570 week(s) ago

Expedia Group verified review

All good services and friendly but breakfast needs a new cook!!
lina
6.0
/10
Reviewed 586 week(s) ago

Expedia Group verified review

Ok hotel for one night beds very uncomfortable, TV did not work able to hear everything thin walls breakfast was good,hotel needs to spend some money on new beds and sheets other than that close to downtown shopping 10 min
Graeme
8.0
/10
Reviewed 592 week(s) ago

Expedia Group verified review

Great place all good n happy staff. Fabulous city. The city square is the place. No coffee shops worth going near....trouble!!!
Leslie
icon-with Partner
with Partner
2.0
/10
Reviewed 604 week(s) ago

Hotels.com verified review

We went to the hotel. It was not like the pictures. It was dark and dirty and old...we didn't stay, went somewhere else, but they took our money!
Michel
icon-Family
Family
6.0
/10
Reviewed 604 week(s) ago

Hotels.com verified review

The hot water worked very well. It is close to the centre. Staff was helpful. Room was really not good. It did not feel good being in that room.
jesus
icon-with Partner
with Partner
10.0
/10
Reviewed 605 week(s) ago

Hotels.com verified review

It was amazing and super confortable, the location was perfect everything so close
Verified traveler
icon-Family
Family
8.0
/10
Reviewed 609 week(s) ago

Hotels.com verified review

An excellent, traditional Mexican hotel. Rooms are sparsely furnished but clean and quiet. Excellent,polite service. Very convenient location. The breakfast package is highly recommended. I'll use this hotel on my next visit!
mario
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

La mayoría de los hoteles no cuentan con estacionamiento. Aquí si hay uno pequeño que si tienes suerte puedes resguardar tu auto. Las condiciones del hotel bastante aceptables, lugar limpio y cómodo para pasar un par de noches y seguir tu viaje.
Number of reviews per page
20
40