Overall Ratings & Reviews Royalton Park Avenue

Lovely hotel, perfectly located. We wanted to walk wherever we wanted to go. The location of the hotel allowed us to do that. The room was very spacious and clean. The glass of champagne for happy hour was a nice touch. The rooftop bar was very agreeable. Would definitely go back and recommend to others.

Amazing property! Excellent service! Centrally located! Room was spacious, clean and comfortable!

Big rooms Fantastic location Quiet rooms

We had a wonderful 3-night stay at Royalton Park Avenue. The location is fantastic, and the staff were incredibly attentive, friendly, and helpful throughout our stay. We stayed in a King Deluxe Room, which was very spacious with a comfortable king-size bed and a sofa. Our daughter, who studies at a nearby university, visited and stayed over one night. The hotel kindly provided extra bed linens for her to sleep on the sofa at no additional charge—a big plus in our experience. Thank you! From the day we arrived, we received warm and informative text messages from the hotel, including a thoughtful goodbye message on our check-out day. Another thing we appreciated was the 12:00 PM check-out time, which gave us a relaxed and stress-free departure. The only minor issue was the A/C fan being a bit loud, something to be aware of. We’re easy sleepers, so it didn’t bother us much, and it can easily be managed with earplugs if needed. Highly recommended

The staff was amazing and very attentive to our needs through-out are stay. roof top lounge is beautiful w/ amazing views. Would definitely stay here again.

Unapproved charges

Great spot

Great location. Hotel was very nice & easy to get around different areas of the city.

We found the staff to be so welcoming and attentive. And I mean everyone. They were there every time to offer assistance. The room was spacious and spotless. It’s a wonderful place to stay, and we will definitely be back.

We were so disappointed in our stay. The hotel is nice and clean. The front desk staff was kind. But the management is terrible. We had a smoke detector go off in our room in the middle of the night. Simple enough solution. Call the front desk and ask them to send someone to change the battery. We did that and waited. Then we realized it had been an hour. We tried again. Now it's like 1:30 am. We haven't slept a wink. The person says on the phone says, we'll take care of it thank you for calling. At this point, I hang up and realize something is wrong. So i call back and say, please have the manager call me back. 20 minutes later, again, nothing. BEEPING...SO TIRED..so I go downstairs in my PJs. AND they had NO IDEA we had been trying to call. The call was going to a call center in SOUTH AFRICA! So we stay up until 3 am bc of something that should have taken 10 mins to fix. When i asked to speak to the manager the next day and told him what happened and that we didn't sleep and expected to be comped for the night, he said he couldn't do that. I asked who could. He said the district manager. I asked if he could please let that person know and he said, ok. I asked if I'd get a call or email next day addressing what happened. he said, I don't know. I can only pass on the message. That's all. So we stayed up all night because their system couldn't handle a simple smoke detector fix. Was so exhausted for our meeting. And what happened to basic customer service!?! :(

Great staff. Great room. Will stay again!

The hotel is very old, and the price for a very basic room ($500 /night) is absolutely not justified.

Very clean rooms. Courteous and helpful front desk!

Simple and adequate. Staff is wonderful

We stayed for 5 nights on a business trip. Our friends who were attending the same conference stayed closer on the other side of Time Square and paid a lot more for less than half the space. All the people working there were amazing from the front desk staff to the bar staff at the rooftop lounge to the concierge who answered our random questions about why the lobby smells so good (and showed us where to buy the scent). The rooms were clean and well maintained, we absolutely would stay here again.

Very nice very professional very helpful staff!!!

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Wonderful stay!

👍

The staff all people working at this hotel are just amazing!!! Full of happiness and kindness