My family arrived quite late to check in, after 8 PM, but the front desk staff didn't even know there would be guests. I even showed them my reservation, indicating that I had booked and paid for two rooms, yet they were still very slow and said they couldn't find my booking. Oh my goodness, I was about to faint from hunger, and the staff was extremely slow. Only around 11 PM, after I went out to eat and came back, I asked if they had found my reservation yet, and the lady finally said they had found it 🥲.