Overall Ratings & Reviews City Express by Marriott Monterrey Norte

Hotel and its bulding is great, the around it buldings is kind of a mess but is Mexico on a high demand road, busy at all times.

C

shower floor is very slippery, needs something because will be a dangerous situation.

unresponsive and rude

I didn't like the smell of humidity in the bathroom and the sofa bed was old and very dirty.

Good place to stay

The staff can be a little nicer and more attentive. Its like they picked the wrong work. They are working in hospitality and none is offered.

Is a very convenient place, restaurant right next to the hotel and there is a guard checking parking lot at night.

The girls in the front desk were very rude and incompetent my phone didn’t work and neither did my WiFi I had to go down stairs and wait 10 minutes to get the WiFi fixed because I couldn’t call them the air points rite at you the bed was really hard carpet around the floors is all torn will never stay there again

They barely clean the room, didn't replace the soap neither the towels. Poor experience , was expecting way more from a Marriott hotel.

I stayed here a few weeks ago and this time it cost double, the room and bed linen weren’t as clean. The breakfast area wasn’t being tended to. The trash cans were so full you couldn’t throw away your plate. The coffee machine only dispensed hot water and the tables were messy from the people that had eaten before you.

Mal servicio y sobre todo el desayuno muy mal.

La ubicacion es muy conveniente.

NUNCA ME HOSPEDE AHÍ Y NO ME QUIEREN HACER MI REEMBOLSO!

Ive stayed there several times for work. This last time I noticed they got a whole new front desk staff. Its only been a month since i stayed there last. I arrived 30 mins before check in. They said my room wasnt ready so went new door to el papalote (great resturant) to waste some time. When I showed up to check in there was a long line. It took an hour for me to get checked in. The new staff is horribly slow. It took the her 15-20 mins to check in each guest. Even with exsisting reservations. I get to the room to see its not ready and the havent even started cleaning it yet. The cleaning staff in fustration asked (politly) if i could go down and ask for another room. This took another 10 minutes only because I decided to cut the line and force them to help me. Despite seeing i had come back down they didnt immediately help me as i believe they should have. They had to call another lady from the back to help me. After finally checking into my room, i couldnt connect to the wifi and the tv never worked. They got the wifi fixed but never bothered to mention the tv at this point. This experience was horrible, it makes me never want to stay there again, but my company books that hotel. I hope it goes better in a fews weeks when i have to return.

Average

Check in was excellent. I was allowed to park in view of the lobby which was good since my car is full of household items. Access to the property was a challenge as I couldn’t cross the highway easily. Maybe instructions on doing this would be useful

Todo estuvo excelente , lo único malo es que se escucha todo el ruido de los autos que pasan por la avenida y casi no pudimos dormir , pero lo demás excelente .

Difficult access.

Carpet on aisles and room with stains and dirty