Overall Ratings & Reviews La Gran Francia

Erick the staff member in the main front door was great every time I came into the hotel he greeted me very well and very professional. Victoria of the cleaning staff was very great and wonderful in regards to the cleaning of my room and greeted when ever I saw her around the hotel. However Grepseell one of the staff members at the front desk was very rude and nasty. At one point she spoke to my guest very rudely and nasty. She made it a point to belittle him. I would not recommend anyone to stay at this hotel because this young lady was very rude made me feel uncomfortable staying there couldn’t wait to leave

The location was excellent! The park across the street and everything else close by

This is a wonderful historic hotel in the center of Granada. The staff is very friendly and helpful. Breakfast was included with my reservation and it was superb. The bed was very comfortable. The room was clean and very spacious. There was good water pressure and warm water for showering. The hotel provided all necessary toiletries. The location is great in the center of the city with easy access to the major attractions, bar, restaurants and the islands in the lake. Definitely recommend this hotel.

Hotel needs to update all aspects of the hotel. Hot water not available. It was at the ambient temperature. The management was non responsive with requests to change reservation. Frustrating. Rank and file staff were great.

Beautiful hotel, super friendly staff, allways willing to help,

it was a fantastic stay, we were upgraded and the room had a view of the Zocalo. The surrounding area has a lot of activity but the hotel has noise reduction blinds

Great looking colonial style mansion-hotel. Very good a-la-carte included breakfast.

Lovely old hotel in the heart of the beautiful old city of Granada. Enjoyed the staff, the convenience and the very nice breakfast and dining area.

Very central location which is great, but also can be dense with traffic just outside. I would recommend this hotel. Decent sized rooms and a very friendly and helpful staff. Had a great driver take me there from Managua...He was simply my taxi in Managua for an evening and I ended up using him to go to Granada and a few other towns. Must use him - great rates, clean car, personable, safe - Raul- 505-8100-1652.

While this was an acceptable hotel for our trip to Granada, the hotel is on the "old" side. Clean enough but older. Room only had a small rocking chair, desk 2 beds and a nightstand. Would have liked to have a "regular" chair. (probably could have asked) Room was on the ground floor next to a busy street. Courtyard echoed into room so loud guests arriving at 2am could be heard and disturbed sleep. There is a brand new hotel opening in town that I think would be worth a look first, otherwise this is about as good as it gets. Get a room upstairs and in the back. The town is "quaint" but there are many good restaurants and many "excursions" you can take.

We stayed in Granada for two nights and enjoyed this beautiful city. The staff went above and beyond with personal attention. Juan, in particular made sure we were well taken care of. We had a spacious room that overlooked the beautiful city. The street below was traveled by horse drawn carriage rides with people touring the city.

We booked the room and specifically Asked to be charged at the hotel, because We were a party of 4 with different Payments. When we arrived they had already charged The room to my card. Worst was they were giving excuse why they did that, when my contract with Expedia said. Payment at hotel. They said they canceled the charge, But still today I am waiting for the refund. And they did charge the room additionally to the other parties. Really distrustful

Photos are deceptive! We were placed in the new annex with a room with no windows and Door to main road and entrance on two sides - super loud. Far from charming. Reservation for three included breakfast but had to pay for two. Asked if we wanted more coffee but never returned. Pool the size of a bathtub. No hot water. Nice car park boys. For the 7 years I’ve come to Granada there are many much better Hotel options for cheaper with more charm!

The Gran Francia Hotel It is located in a special area, very close to the central park and La Calzada Street, so you could visit the city by walking or using the famous horse-drawn carriages.

Friendly staff, clean spot and great food. Beautiful architecture and charm. Issues: No sound insulation between rooms, the inside courtyard or the outside street. You will hear everything. There was no cold water in the room. Hot water only and that ruined any chance of a shower and made for quick work washing hands in the sink. Room number 4 on the ground floor.

The did not honor my reservation and we had to leave one day earkuer

Very disappointing overall. The people are nice and polite, clean rooms, but the quality is not high enough for experienced international travelers. This is not a luxury hotel by any stretch of imagination. Way below a Courtyard Marriott for example. Limited services. Ok breakfast.

The location of this hotel could not be any better! It is right across the street from the main cathedral and the central square. The hotel staff was incredibly helpful, too. I highly recommend the Gran Francia Hotel!

Really accommodating to our needs, so stayed part of the time in great outbuilding really well renovated with great mod cons, and part in the main building fantastically renovated, comfortable rooms, lovely atmosphere and the best possible location in town. Great breakfast in the associated restaurant, which was also great for dinner and chilling in garden courtyard setting. Some quirks: free water which was great, and coffee maker in room, but you only get coffee for first night - go figure that!? WiFi generally OK but better in public areas than room.

The room was clean and comfortable. Breakfast was great and the staff as well.