Very nice affordable hotel near the ADO Centro. Staff was very nice and friendly and the rooms were very clean. Great stay.

Very good and it is equal to any in Mérida based on my 45 years of coming here

Friendly staff

Friendly staff

The room was always cleaned, as needed and I loved the pool and breakfast, but it was the friendly staff, from housekeeping to the staff at breakfast to the kind man who seems to do everything here, he walked me to my room at check in, to the cats and the kindness of everyone here. I am so grateful to have spent some time here and felt the heart of Mexico. 🇲🇽 Muchas gracias to you all!

The room was spotless. The staff was courteous

I had an amazing stay at this location. The staff was very friendly, specially an older gentle man, I cannot remember his name but he was very attentive. Rooms where clean.

The staff was really nice.

The restaurant was not open the afternoon I arrived or for dinner. There were no washcloths in the room. Very poor lightening in the vanity area. Hot water took over five minutes to arrive. Shower was so small I could barely turn around. The shower head only trickled out water. One of my worst hotel experiences in Merida. I will never return.

We stayed at Hotel Mirador in Merida for one night during our trip across Mexico. It was one of the best hotels we found at a reasonable price. The hotel was clean and welcoming. At first, the reception staff seemed a bit unfriendly, but this was likely due to the language barrier. One downside is that the staff does not speak English, which made communication more difficult. In smaller and cheaper hotels we visited, communicating was much easier. Nevertheless, highly recommend this hotel. Very close to the ADO station and not that far from the city centre.

Kind staff

Good hotel with good location.

No ocupe estacionamiento, pero esta dentro de la propiedad lo que hace que sea seguro. No tuve oportunidad de probar el desayuno.

Room ac didn’t work and they not helpful tv too small and the bathroom didn’t flush well

Air conditioner was great alot of bugs in the room

New mattresses. Friendly staff.

We frequently stay at Hotel Plaza Mirador because it is close to the ADO bus station and the Church of Jesus Christ of Latter-day Saints temple. The staff is also friendly and helpful, the rooms are clean and spacious, and the pool is clean. The reasons I give 4, instead of 5, stars: 1) the mattresses are too firm; I wake up with a backache every morning. 2) the showerheads are so clogged with mineral deposits the water comes out as a fine, uneven spray, making it difficult to get a thorough shower. I can live with these two complaints because of this budget hotel's other fine amenities and service.

Old rooms with cockroaches told the front desk did nothing thinking I was trying to get free room very bad area of town really rundown

The actual place/item looked completely different from the photos.

The place was very noisy. Children were running around and screaming at the pool — definitely not a relaxing hotel. It’s not really a hotel but more like a motel, very old and outdated. The room and the bed were uncomfortable and in need of serious renovation."