Overall Ratings & Reviews Holiday Inn Express HUTCHINSON, an IHG Hotel

Ff

Our bathroom had 2 lights burnt out and the fan barely worked. The tv wouldn't work. Went down to the desk where I was given a new remote. We followed all the programming instruction, but still nothing worked. Could turn the tv on and off and control the volume, but NOTHING else worked.

Prompt ans friendly welcome at check-in. Breakfast was understaffed and food was not available and had to wait on due to staff working multiple locations.

We were staying 3 days - on day 2 while getting ready we had a maintenance man walk into our room with a key and walk in on us and gave NO REASON just said maintenance and left. We called the front desk and she had no idea why he would have came by but did admit it was the maintenance guy. We asked for a manger to call us and were told he was away for the weekend and would call us Monday and it’s been 4 days since Monday and the manager never called.

Overall good experience

Breakfast was good!

Overcharged - tv didn’t work - dirty - fridge didn’t work

The staff was friendly. The breakfast variety was excellent and the room was clean. I really don't have any negative comments other than they had to switch our room from or original booking.

Nice hotel! Clean and quiet

Good stay. Friendly employees. Good breakfast. Small hot tub but was just what we wanted to relax after a busy day. My only complaint is just petty. There was only one elevator and it was a bit on the slow side. But this is coming from a person with little patience so not really a big deal.

Well run, the person at the front desk was very well organized

Hotel room was a mess, it needs better maintenance and cleaning. Not up to Holiday Inn standards.

The entire experience, maybe even the entire town is mediocre at best.

The mattress just had a really low spot on one side, more like a hole that really sunk, so gave the 4 star rating. It was bad enough that the mattress should be replaced

The property was very clean and we had a lot of room. Very nice

Yo

Great staff, very enjoyable stay

The property was somewhat clean. The kitchen staff though was not very friendly. It was about 30 minutes before end of breakfast time and they said they had ran out of batter for pancakes and that they couldn't make more egg because it took too long to warm up the machine. Later, more people came down for breakfast and for them, the lady did make more breakfast.

I didn’t care for all the toiletries locked down. I didn’t appreciate extra tax! Hot tub jets had no way to turn them on. Breakfast was 30 min late being served.

I liked that it was on end of the block