Staff are brilliant here. Wonderful breakfast options. The Spa is amazing but sadly filled with people drinking Prosecco at 10am and talking loudly, being disruptive which means it is not a relaxing experience if on your own, or in a couple.

So it would have been easilllyyyyy 5 stars but we almost didnt even stay. So we had a booking and decided we would turn up for lunch around 1. We knew we couldnt check in until 3ish ( not a problem ) So we asked the reception we were early and would like some food. She was so rude and unoccomadating to us I said I would go elsewhere as did not feel welcomed at all. Yes it was a bit busy but it wasnt packed. And they should be able to accomadate all guests. Anyway glad we stayed as everyone else were lovely.

Electrics were showing on the main light in the room.

Fantastic hotel really with loads of character set in lovely grounds running down to the river. Small personal homely feel not a bland corporate Staff were very welcoming and friendly. Probably one of the best spa facilities that I haves ever visited the beer spar was a first for me and greatly enjoyed thanks to Macy for the great back and neck massage. Evening meal food was fantastic.

Very lovely hotel, clean and comfortable. The staff were great and very helpful.

Loved our stay. Thanks very much.

Lovely country house hotel, excellent food and amazing modern spa

Lovely stay great location well maintained fabulous food with quality ingredients and nice efficient service we stayed 4 years ago and it was nice to stay again with the the service and quality still the same

Room was a little hot and stuffy, thought it was a bit over priced. However really good meal, high quality in the restaurant. Staff friendly and attentive.

Good location for a boutique hotel Sadly, heating went off so we had to move rooms and was given a heater overnight which was not great as it had to be on all night and was noisy. Rooms looking a bit tired, but the place is old so to be expected. Food was okay but pricey for what we had in the restaurant in the evening. Staff were very friendly and accommodating where possible to alleviate issues.

Staff super friendly. Room was lovely, overlooking the grounds, nice touch with complimentary brownies. Food was perfect. Spa was ok, steam room didn’t really produce any steam! Sauna ran out of water to pour over hot coals, so wasn’t hot enough, other than that, very pleasant

It was my husbands 70th and everything was lovely. Definitely go there again and recommend to others 💕

Stayed for 2 night in clean comfortable rooms had 2 spa sessions one a deep tissue massage which was exceptional and then my husband and i did the beer and champagne spa which was lovely the spa itself was fantastic The staff were so friendly and couldn't do enough for us will defo go back

Upon arrival, the hotel was incredible, parking was easy, we was ealry to check in, however, we were made comfortable at the bar to unwind with some drinks prior. The garden was lovely, the spa facilities was beyond expectation, more so, the beer spa which we booked in for, was amazing. The staff were incredibly helpful and approachable, the food was outstanding, the best 3 course meal we've ever had. A massive thank you to the staff for accommodating my needs regarding proposing to my wife to be! Fantastic ring, its had nothijg but high praise by all that have seen it (including fiancé) We will definitely be back next year but for a longer period of time for sure, this place will always have a special place in our hearts. Thank you Nat & Luke

Our 2 nights stay arrival - check-in was swiftly. Met & greeted by a very friendly face. Sweet Chestnut was an amazing space for us, comfortable & spacious. Dinner & breakfast service was great. Friendly/cheerful faces all the way. Now where it all went "Wrong". We went to the Spa to reserve the Presecco Spa experience. We were shocked to be told "You can book the Presecco Spa but you shall not be able to access the Spa at all as its fully booked the next day". We were told "Access to the Spa facilities has to be pre-booked despite being guests at the hotel". [We understood, your rules] Anyway... we were offered a Saturday 1pm access which was our check out day, for that we were kindly given a 12md late checkout. On the day of our check out. "Relaxing". Next thing we have a very disturbing knock at the door probably about 11am! "I am sorry you need to check out now"! I stood there confused. A quickly explained to Ellie "why is that? We do have a late 12md checkout" She upruptlely asked "Who gave you a late check out, its not possible as we have an exclusive wedding today" Despite our efforts of trying to explain the late checkout, Ellie continued to give us commands, "you have to pack & leave in the next 10mins, 30mims max, you cannot be here when the bride & thier guests arrives". Ellie told us we did not have a choice, the bride paid a lot of money £5000 for exclusivity. I told Ellie, your approach is wrong and rude.The £5000 maybe a lot to you, but not to everyone

Wonderful experience in this exceptional property. Grounds were amazing and on right on the Norfolk Broads. Breakfast was indeed an occasion and the food was first-class. The complimentary 2 hours per day in the Spa was a treat and the property is only a short walk to the two

Norfolk Mead is excellent, from the staff to the spa to the dinner and breakfast it is an all round great experience

We had a one night stay and enjoyed a beer spa and relaxing time in the spa

Had a lovely stay Staff we so friendly

An exquisite place to stay; wonderful old building; delightful grounds; lovely restaurant; adjoining spa.