Overall Ratings & Reviews Metropolitan at The 9, Autograph Collection

We enjoyed that everything was in one place . It was nice to have the bars and restaurant in one area.

Great property

We loved everything from the Cetrion restraunt to the Edge rooftop bar. Our room was a king suite and we absolutely loved it.

Was good but housekeeping rushing me out of my room was very unprofessional and made my stay not as pleasant

The room carpets and furniture seemed worn and needs replacing. The room was clean-ish; inadequate attention to detail.

Very disappointing that most of the bars in the hotel were open.

I paid for a certain room and wasn't given it. The staff never informed me my room was given away till I called the front desk after seeing my room. The toilet would keep running non stop.

I checked into Room 512 at 8:31 PM on May 23, 2025. By 11:30 PM, I was forced to check out after discovering numerous serious issues with the room, including: Soiled bedding, including multiple hairs on the pillows and sheets Stains on the pillowcases Couch pillows that appeared to have bodily fluids on them (semen), based on the visible staining Debris on the back of the couch Excessive dust and grime on the tables, indicating the room had not been cleaned at all When I requested clean bedding, a staff member delivered sheets but stated she was off duty and had only been told to drop them off—meaning I was expected to strip and remake the bed myself. She then mentioned that the room may not have been cleaned because the cleaning crew was recently terminated, and new staff were still getting acclimated. This is both unprofessional and deeply troubling, especially from a hotel that presents itself as a higher-end property. To make matters worse, I was offered Room 1012 as an alternative—an obvious downgrade from the King Suite I had paid for. The replacement room was a wheelchair-accessible suite that lacked the large soaking tub and panoramic views included in my original reservation. The layout was much more confined and did not reflect the experience I booked or paid $1,150 for. This experience was more than just inconvenient—it was unacceptable. My fiancé and I had spent time and energy planning this weekend and didn’t even end up staying cause of all this.

Nice stay

Over all great experience

Hotel iand staff are nice. Walkable location but it was a Sunday. There wasn’t a game in town and the city was eerily empty. Also the Expedia site states free self parking which wasn’t the case.

Loved the remodeled rooms, rooftop bar, and Vault.

We stay at the 9 often. Typically a great experience and stay and has become our go to place when staying downtown. Front desk was great at check in. Interaction with most staff was great through the stay. Unfortunately this time the roof top bar staff didn’t seem very pleasant, people without key cards hanging around elevators to try and get to different floors or hotel areas and some cases successfully, got food poising seemingly from hotel restaurant and after check out I was charged for items we didn’t take or use from the room such as drinks or bottles. When trying to reach hotel about the charges I’m haven’t been successful in getting in contact with anyone after multiple time trying to call.

The room configuration was odd, and some bathroom products were empty. Lighting was poor. Otherwise we really like this hotel.

I love it!!!

My overall experience was excellent. The customer service was very accommodating, warm, welcoming and extremely helpful. The only negative was the view from my room was the poor.

Staff was amazing and the room was the best. The bed was so comfortable I have never slept that good in a hotel before. There was so much to do and convenience of snacks and drinks on hand. The place was very clean and everything was perfect.

Had a great stay. Was un town for the Yankees/Guardians game. Room overlooked Progressive field. I loved the layout of the 9 and the security. Very friendly staff.

Great location and love the room set up. Staff is friendly and amenities are wonderful

All was good