Overall Ratings & Reviews Mercure Vung Tau

Quite disappointed because the booking of the sea view room had a note and called the receptionist nearly a week ago, needing a room on the 1st floor near the lawn view area but when arriving, the receptionist arranged for a grass view room saying that the balcony was the widest in the lawn area but did not know what else to do with the requests I gave? The room type and price were not worth it because the money spent was the value of another room type, showing a lack of respect for customers. But in the end, I was transferred to the ground floor of the beach area, the thing worth mentioning when I came to check in was more than 2 hours, I had to wait for the receptionist to sell the sea view room but the customer refused? And then arranged me to the lawn view area? If the staff could sell the sea view room, my family would have been really looked down upon by the hotel? Because after I complained right at the lawn view room to move to another room, there was only 1 room left? There was no arrangement, no respect for customers!

Ok I will come back. The dance is very good. Ok to make a house

I booked for my friend stay here, nice price for view , near mountain, near beach (take 1 min)

I was very satisfied with my stay at the hotel. The room was clean, fully equipped, the staff was friendly and helpful. The breakfast was delicious and varied. The location was close to the center, convenient for traveling. I will definitely come back and recommend it to my friends and relatives.

I love the atmosphere here, and the staff are lovely too.

The hotel has two main buildings. This time I booked the wrong one, it's a bit troublesome because the building was uphill, so I needed to bring luggage up and across the street from the main building. But the staff was helpful and carried it, but it was so inconvenient. They don't have an elevator or any. So it's a bit of a workout every day.

The hotel has two main buildings. This time I booked the wrong one, it's a bit troublesome because the building was uphill, so I needed to bring luggage up and across the street from the main building. But the staff was helpful and carried it, but it was so inconvenient. They don't have an elevator or any. So it's a bit of a workout every day.

Restaurant staff (dining area manager) attitude towards customers. Didn't even answer questions. Very bad attitude all evening and the next morning.

Very good experience at Mercure 💯

Everything is perfect, even though it's in the hill area, you still get a room with a sea view. However, climbing up the hill area has a steep slope and many steps, so getting to the room is a bit tiring. The resort has its own beach but is only suitable for swimming in the morning because the water recedes in the afternoon

The air conditioning service is too poor, it's too inconvenient to be in the hills and across the beach

Đồ ăn không ngon, dịch vụ cũng tệ so với giá tiền, cảnh cũng chả có gì đẹp

Do mình lần đầu đặt app nên chọn trúng phòng view đồi mà đồ trong wc không sạch và có mùi không biết kho khách trước không dùng họ để lại hay sau mà tuýp dầu gội ,dầu xả mình mở ra thấy nước đọng có mùi hôi .Với giá và view này mình thà quay lại Malibu còn hơn 😂

good experience, nice staff, nice room, the downside is that there is not much parking for cars

Okela service. Top view, 100-point virtual shooting angle.

Our room was clean and tidy. Food alright, nothing special. We enjoyed the stay and the services there. The minus thing about this resort is that check-in time has to be after 02pm onward, and check out time is 11am. We came early around 12pm, and the room was not ready, we went to the restaurant for lunch and came back at 01pm but were still unable to get the room. Some other guests came after us, but they could check in early because their room is lower price than ours, said to the receptionist (thought bigger rooms like King or Deluxe, etc., should've got higher priority?). Wish they could be more flexible with the check-in time, and the room cleaning service team could finish faster, then I will give it 10/10. My family had to wait at the lobby for hours; In the end, we got upgraded to bigger room, plus check out time was extended to 12.30pm the day after as compensation. Overall I rate it 08/10, probably come back next time.

khách sạn 4 sao giường kẽo kẹt . Giờ check out báo trước nhưng không hướng dẫn kh, 11h check out tắt điều hoà mất lịch sự. Lần đầu nên không hài lòng

Very good hotel service, professional staff. Clean sea. I was upgraded to a super large room with a bancony suitable for family private parties.

View đẹp, phòng sạch, nhân viên hướng dẫn nhiệt tình

The room is too cramped, inconvenient, inconvenient for transportation and parking, noisy, late for breakfast means having to wait for drinking water and glasses and spoons. Wifi is simple, but the staff does not give specific instructions, guests have to ask the receptionist