Check in was delayed 20 minutes due to the system being down. The room was clean, quiet and comfortable.

Always a great stay here!

Location is ideal for being close to town parking is non existant the deal they have with the NCP car park was next to useless and tget failed to mention the club right next to it and blaring music out till 2am

Staff and amenities excellent. Near town centre and nightlife .

Lovely all building with many original features and well designed modern touches. The single beds were 3'6 wide, nice touch

Comfy bed, felt it was lacking a little tlc.

Lovely Staff, Fantastic building, a great breakfast where you can see your food being freshly prepared. One small nag... thought the room was a little cold... even after turning up the heat. Staff were helpful, friendly and professional. Great location

Lovely Hotel, great location. Staff top class. Room excellent

The staff were very helpful, the room was a good size but with some cosmetic TLC required. Breakfast was lovely, something to suit everyone but definitely more choice and better presentation on our second morning 31/12. Discounted car parking could be better explained before arrival.

The rooms are not really very sound proof. Other guests were very loud, shouting and screaming and it woke me up on a few occasions - I appreciate this isn’t the hotels fault, although the rooms let in a lot more noise than I would have expected. The breakfast wasn’t great, hash browns tastes like they’d been cooked the previous night and just left in a heated pan. It didn’t taste fresh sadly. The hotel itself is lovely, very picturesque but I likely wouldn’t rebook sadly.

What a shame. I reviewed this place with fantastic reviews not that long ago but genuinely a 2/3 star hotel at best. I’ll explain why. Could have got multiple hotels of 4* rating at similar or slightly lower price easily for our Friday night but stuck with this hotel for the pool table as we love pool and amazing breakfast plus a beautiful room we experienced last time. However this is what we experienced this time. Got there 40-45 minutes early and normally you’d get your room but told could only have room if we paid a charge so decided to have a drink instead at the bar for the same price of getting room early. Went to play pool but the cues were completely broken. Asked if any other cues but none. Then at 3pm went to check in to find the kitchen wasn’t working so only a light continental breakfast was included although I’d paid extra for breakfast a month ago. When I asked more I was told it hadn’t been serving breakfast for at least 2 months. I asked why I hadn’t been informed n she shrugged. I never had any confirmation so was upset. I was told I’d get the money back for the breakfast if I complained. Then got to our room. It was awful. Peeling paint, wobbly floor tiles, horrendous view. Honestly I wish I’d just gone to premier inn round the corner. I waited to do this review as I complained at reception- which I’ve never done before n was told the manager would look at my complaint and would be in touch but nothing back.

Staff professional and friendly

Room was spacious, clean and had everything needed for a pleasant stay. Bed was comfortable.

There was no hot breakfast cos of work on the kitchen and this was explained on check in - i decided it wouldn’t be a problem cos on my previous visits the continental option was good - sadly not this morning - very limited - no croissants or pastries - the smallest muffins you have ever seen plus fruit flies on the fresh fruit selection

10£ each to check in 2 hours early when the room was ready was excessive the breakfast was a non event don’t bother

WiFi poor. No hot food But good room

Yes. Broken shower, showered head kept falling off, door wouldn’t close, as there was a stew hanging out of the latch

There was no cooked breakfast

The room decor was depressing

Reception team were brilliant