Mi Amor by La Zebra, an SLH Hotel

Explore Mi Amor by La Zebra, an SLH Hotel
9.6
Exceptional
From 425 reviews
Cleanliness

9.8

Room Comfort

9.2

Location

9.0

Service and Facilites

9.8

Traveler Reviews Mi Amor by La Zebra, an SLH Hotel

Number of reviews per page
20
40
Top reviews
karen
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Better than hoped.Food was delicately prepared , clean, delicious beautiful presentation. A truly genius chef! Staff were friendly, kind, and gracious. The grounds were clean, breezes seemingly directed where needed. The staff know their stuff.
Melissa
icon-
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

My stay was wonderful! The staff were WONDERFUL and extremely professional. Perfect location inside the Tulum National Park. I traveled there solo for some RnR and felt very safe in the park. I went on regular walks by myself throughout the day. The hotel itself is VERY quiet and beautiful scenery. I ate all my meals at the hotel. Food is AMAZING! I’m a food snob so that means a lot coming from me. Beaches were in walking distance. Snorkeling was just a 15 min walk away. The room itself was clean and the property well kept. If you want to see the Mayan Ruins, it’s a 40 min walk (can also bike or use the shuttle) and keep in mind the Ruins close at 3:30. My only recommendation is to somehow soundproof the spa area. The ladies in the spa were wonderful. However I could hear when another guest came in to inquire about the spa, I heard when a car drove by, but I also heard birds chirping which I did like. Other than that, it was a great experience.
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Jessica
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

My only problem was that we did not get the room we paid $800+ extra (about double the standard rate) to get for our honeymoon. Staff tried to make it right but I’m disappointed and feel misled. However everything else was a 5 star experience. The resort is gorgeous, loved the location l, and the staff was friendly - especially the restaurant staff. Speaking of the restaurant l, the food was insanely delicious. I would highly recommend Mi Amor. Just be aware you might not get the room you paid for by looking at photos.
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Lissette
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

When aaked questions on shopping, transportation or directions got diffrent answers.
Joshua
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Mi Amor did a phenomenal job accommodating my wife and I. Very friendly staff who seeks to please at all costs.
Amanda
icon-Leisure
Leisure
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Very good
Max
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Great stuff! Had to pay extra for a entrance to hotel location in a national park. Huge black scorpion came out from a shower drain while I was showering…
Jeanette
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Mi Amor Tulum is a beautiful, peaceful place to stay. The design and atmosphere are stunning, and the staff were incredibly kind and attentive. They truly made me feel welcome. I had a wonderful experience and would definitely stay again!
Vivian
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Property was outdated, oceanfront view is beautiful, staff was accommodating
Byron
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

One of the beautiful spot in Tulum Mexico
Britney
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

This hotel was very clean and the staff was amazing. The food was delicious, the chef knows what they are doing back there. The food was actually the best at the hotel compared to other boutique restaurants we visited. If you plan on going to the more lively side of Tulum, it’s about a 10 min taxi ride and that adds up daily. It’s best you get a scooter or ATV but that’s no fun at night with mosquitoes hitting you in the face lol. So a small rental would be ideal but there is limited to no parking. So just keep that in mind. You could walk but I wouldn’t chance it in the evening as the roads are narrow and a 25 - 30 min walk both ways can get tiring. There isn’t a hotel shuttle but they say they can arrange transportation. Best bet is arranging your own taxis/shuttles to keep cost low.
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George
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

The food was excellent I recommend the Acapulco colada the service could not be better wish I stayed longer
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Beautiful and intimate. Every day was a moment.
Robert
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Beautiful Property beautiful location, wonderful staff. We stayed in one of their most expensive and beautiful rooms, but without being said our spa never worked correctly throughout the entire week we were there. They apologized and had technicians repeatedly but instead of just replacing equipment they just fiddled with it. The spa was a highlight and a reason that we picked that particular unit.
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moria
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Beautiful hotel. Great view. But no beach access and no parking. 2 things that were very important to us. We will be back if we are without a car and just looking to relax by pool or amazing views.
vivian r
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Great staff and beautiful property. We were treated like royalty.
Bruce
icon-Leisure
Leisure
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

No beach access but I didn't come here to swim and I wish there was some trails nearby for hiking. But the property is beautiful, quiet and quaint... And high quality
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

It was exclusive and in the middle of the jungle.
Stephen
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Excellent setting near the water and very private.
TERRY
icon-with Partner
with Partner
10.0
/10
Reviewed 77 week(s) ago

Hotels.com verified review

After a conference in Cancun on a busy and noise Resort we really need a place to relax and enjoy ourselves. Mi Amor was PERFECT. Great location, safe, quiet and clean. Note, the Hotel is inside of Jaguar Park, giving you a beautiful preserve nature as backyard. The property is gorgeous, amazing views. You don't have access to the beach from the hotel but is just 5 minutes' walk to get beach entrance and you will have also all kind the other nice restaurants to enjoy you beach day. The food is delicious, my favorite was Shrimp Taco. the drinks are very good too. The rooms are very specious, comfortable and private. What makes this place even more special is the service, THEY are amazing, from the front desk with very knowledge girls always ready to help, restaurant very friendly and they will call you by name on second day, room service is 2 minutes: believe-me, they will be there before you get the door, and THE housekeeping: they are absolutely amazing, they clean your room twice a day, with fresh towels, organize all your stuff, and when you are out for dinner they come to open your bed and leave a lovely tray with delicious tea and chocolate. we had a lovely stay, perfect for our needs, relax and add a little romance on our life. if you like to enjoy Tulum, you will have a cab there in 5 minutes, I also recommend having a dinner in town at KARMA, ask for a "nest" table. Great experience and awesome food. For sure I will recommend MI AMOR Hotel to my family and friends.
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Number of reviews per page
20
40