Overall Ratings & Reviews Jinmao Purelax Lijiang

Room was spacious and very comfortable. Food was pretty good. Service was excellent

We enjoyed our stay very much! As our flight was early morning, the team organised breakfast bags for us upon departure. Issues were resolved promptly and efficiently. There are many places to eat close to the hotel. I would definitely stay here again

This is a big property. It’s a nice place to relax. Few things can use some upkeeping but that goes with the age of the hotel.

Spacious room. The hotel was quiet, in fact too quiet it felt like a ghost town. The shopping area located inside the property was all closed and locked up, and you don't see that many guests around. Service was subpar, definitely not Hyatt's standards.

The Property is beautiful. The service by staff is not so great. When arrived , no staff to welcome or help with luggage. Arrived 3pm time slot. During departure 5am - also no one to help and say good bye. StAff is sleepy - not sure if is due to low season and not so many people.

Loved the mountain view. Very large and comfortable rooms. Highly recommended.

Highly recommend, would definitely stay again. Room was large and lovely. the hotel dining was excellent. Only issues were that I couldn't get a cocktail at the bar as it was a beer-only night. Also, the breakfast started at 0630 which I had to miss as I had to leave for an early flight. There was no in-room breakfast available.

Nice hotel, but the location too far from the old town, the staff need more tranning, book the room from Expedia app. After arrived the hotel, the front desk can’t find the reservation, been waiting for almost 2 hours. Finally I Have to told the staff contect thier reserve department, after they confirm the reservation, have to wait for room clean, the staff don’t feel sorry in holetime.

Good hotel but a location is far from Shuhe old town(walk around 15-20 mins). From Shuhe old town to hotel-- hard to find a taxi.

We stayed at this hotel for 3 nights. It is a beautiful property with nice rooms. However, during our stay, there was a lack of facilities for guests. Pool was closed without prior notice and the advertised game room cannot even be considered as such. The Chinese restaurant is the most disappointing part of this hotel. The food is not great for the prices they are charging. The service was non-existent at the restaurant. We had to ask for everything and the staff did not anticipate any of our requests. However, when we voiced this to the hotel, they were apologetic and tried to make it right.

Great hotel. Beautiful surroundings. Courteous and friendly staff. Excellent facilities.

Awesome!

huge hotel,spreading on a large area. The room, although quite far from the lobby and restaurant, is nice and comfortable, staff well trained to provide a good customer service, complementary transport to the airport. overall, a pleasant stay. just a note: hotel not close to commercial areas. But taxi is cheap

Very good service, excellent breakfast, attractive layout and facilities best shower in Asia

Full disclosure: I am a non-Asian American traveling alone in China with limited Chinese skills. When faced with 'issues', I rate the hotel staff by how much they work with me to resolve the problem. Travelers without Chinese skills will still find it very easy to work with hotel staff, especially in the restaurant and tea house. First, I got lost coming back to the Jade Dragon Snow Mountain Tourist Service Center. To make an hour ordeal simple, I got off at the wrong bus stop and no one there spoke English. HOWEVER, several phone calls later (yes, I had a Must Have Chinese phone number), two different managers and 4 different language levels and I was back where I belonged. A HUGE shout-out to the staff of the Hyatt Mountain Lodge for coming to my rescue. The smile I found on a selfie I took told it all - I forgot about everything except enjoying the moment. Yes, you could stay here a month leisurely enjoying all the sights and it would not be a wasted 30 days, I only had three. The hotel has a bus from Lijiang City to the Mountain Lodge. From there you take a small shuttle close to the tourist center. A bus from there (don't forget to buy some oxygen first), then on to the cable car. Once off the car, steps take you to the 15,300+ feet platform in the picture (4680m). Don't try to rush this, it is a climb up and down that takes quite a while. Maybe I can setup a Go Fund Me for my next trip!

Pretty as heaven. Stayed in the king room with a view. Service at the hotel was fantastic. Staff spoke good enough English to be understood. Lovely restaurants which offered good food and wine with eager staff to help explain the menu. Sophia at the Chinese restaurant was our saviour. Gym was decent enough to sweat it out and the rooms were well appointed looked after well with an abundant supply of water. Remember China is not coffee drinking nation So most coffee are mild. Location it seems cutoff but that's the beauty - you walk ten to fifteen minutes and you are in the magical old tow of Shuhe old town and a few minutes in the other side you are in the new Lijiang part with access to all local shops and restaurants . As I the concierge for directions and don't be misled that you are no where near civilization .Would I stay here again - the answer is Yes.

A stunning property. True 5-star

Excellent hotel. Serene surrounding and well trained service staff. The room service was excellent too. Food ordered was delivered less than 30 mins even though they say it will need 45 mins.

Rather new and well maintained. We had a room with mountain view, which was really wonderful. One of my complaint is the lack of pillow options. Their pillows were thin and didn't provide sufficient neck support. I had to leave with neck aches for 5 nights. Breakfast was reasonable but not memorable. Menu hardly changed over the 5 days. Another complaint is the club lounge. Service is very good at the club lounge and throughout the whole hotel but cocktails at lounge was limited ala cart set menu and didn't change at all through the 5 days. Taste and quality needs improvement. Staff service is really good, especially Christine and Ada at the reception. Sunny, the f&b manager was friendly and nice. Overall, good hard, nice staff and terrific view of the mountains but food needs improvement and pillow options will be a big plus.

Overall service was good but the room wasn't in a good condition