Love it

The room was lovely but some of the elements disappointed and reduced my rating. The soap dispenser was broken and it took 3 complaints to get it fixed. The gym had a water cooler but no water and the spin bike no battery for tracking. No water was provided in the room a couple of complimentary bottles would not go amiss. The breakfast was nice as was the restaurant food and the staff were very nice.

I have to say the hotel was really nice, the stuff was friendly and courteous, however there was a terrible situation that I did not appreciate at all. For the first 2 mornings I would come down to the lobby and ask the restaurant stuff if I could get some coffee to take up to my room, and one very nice lady offer a cup of coffee, which I offer to pay immediately, and charge to my room, at which point she replied not worry and that it was courtesy of house, the second day another lady did the same, but the third morning a new guy “Mauricio” said that I had to pay for it, which I was ok with it, but did ask why today I had to pay for it, while The other days I did not, and which point he replied that “THERE WAS NO WAY I COULD HAVE GOTTEN THE FREE COFFEE SINCE HE IS THE ONLY SERVING THE COFFEE IN THE MORNINGS” Obviously, this was a lie, and to my face saying tha, knowing that for the first two days it was the nice ladies, serving and giving the coffee. It is not about the money at all, but being lied to my face by the stuff, is just a terrible perception of the place, and when checking out - After I paid the coffee and a bottle of water from the room, I mentioned to the counter, which did not seem to care much, and even told him to please check the cámaras to see when the lady provided the coffee. Very sad and terrible reputation for the place.

N/A

The staff for the hotel and restaurant are great. The hotel is clean and has great presentation. The beds are HARD, there is no ventilation in the restrooms and no AC

Loved our stay. Luis is wonderful and all the staff treats you like family. Beds are comfortable, water with good pressure and nice towels.

The brakefast was excellent and the staff at brakefast was the best ever. The hotel is so well situated! A few steps from a bank, mall Andino, Andres DC restaurant, more restaurants and stores Park 93 with many more restaurants all walking distance. Very safe neighborhood with guard at several places, even if it’s walking distance from all of this it’s in the middle of a very quiet residential upper scale place. We went with our kids and were delighted by this hotel. Will definitely go back!

"The service is exceptional with the whole team focused on being sure you are happy with your experience. We especially liked the outdoor dining space, Cornelia Restaurant, with its amazing breakfasts and relaxing lunches. The concierge services were always available to answer questions and give excellent advice

Parking is difficult and limited. Breakfast was nice. No air conditioning controls nor ventilation fan in bathroom (or perhaps it was broken).

Me gusto mucho, todo limpio, la atención muy buena, lo único es que no tenía aire acondicionado.

24 shuttle to the airport

Great

Great place to stay in Bogota

Great place

Clean

This was one of the best experiences I've ever had at a hotel. The customer service was beyond 10. The restaurant was good the property was spotless. They went above and beyond. My first night I couldn't sleep the mattress was extra firm. I mentioned it enquired about a not so firm mattress. When house keeping came to clean the room they added mattress pads to my bed.

This property is amazing. It's home away from home. Everything you need is here. I booked a suite because it was the middle of my travels. I was able to prepare meals in the kitchen.I was able to wash my clothes to continue to my next destination. They were so accommodating I told them my bed was too firm they added a mattress pillow to my satisfaction. The food in the restaurant was good. The amenities where nice. I cant say enough about the property. I liked it so much I extended my stay.

Excellent service.

Excellent service.

Clean and affordable place to stay. Lots to do in the neighborhood