Overall Ratings & Reviews Village Inn

Worst customer service

It’s was average. Barley that in my opinion. Only book here if it’s last minute and need a quick place to stay…. Book your place in advance.

Need improvement

Lovely, warm person at the desk. The room was in bad shape, including curtains that were not quite wide enough to cover the window (and there was a very bright security light above the window), drawers that were not able to keep closed, and, most frustratingly, a broken bathroom door. It was split lengthwise down from the knob, which was lolling in its spot. We could not fully close that door. Bathroom had only soap, but we were able to get shampoo at the desk.

The staff is super friendly and there is a convenient store to buy drinks and snacks within walking distance.

S

very nice!

I knew we should have cancelled as soon as we walked into the office. Although the staff were friendly the office reeked of mildew. Then we were informed that there was a $25 a night pet fee that wasn't stated anywhere when we initially booked. The outside of the hotel wasn't bad, all the rooms are on the 1st floor. It was odd though that all the hotel rooms across the lot were piled high with boxes. When we entered the room it again reeked of mildew and was filthy. We initially booked for 3 nights. We ended up leaving after only 2 hours and checking out due to the smell and the uncleanliness of the room. We ended up losing about $400 and just going back home and cancelling our vacation because of the conditions in the hotel room. It literally looked like a crack hotel. Would not recommend at all!!!

The staff was not knowledgeable of much of anything including why the fridge was not plugged in or any of the minor questions my wife asked. The area was WELL lighted, too much in fact. The back window's light was SO bright it was intrusive. The appointments were very nice as the room had been recently upgraded, especially the countertops and shower area. Overall a good bargain. They REALLY have to do something about that back light! The bright lighting was a welcome feature in FRONT, but not i the back.

The road leading to the hotel was trashy and homely.

I sure made a mistake going there

I love this place! All the rooms are spacious. The entire staff is great!

Typical motel stay. You get what you pay for. Got woken up at 6am to music blaring from next door

The property is older in an area that is difficult to access. The rooms are small. The rooms are overpriced. It's more of at $60 - $70 a night in my opinion. $140 Tax was not worth it.

It was an OK place to stay, but the heat was really loud and even with the curtains closed there were bright lights that made it hard to fall asleep

Cockroaches and the room in bad condition

Clean and cozy

The check in people were very nice but I had no internet. The gentleman at the front desk told me to bring my laptop to him so he could verify I was trying to access correctly. Which he did but he could not log me in either.

Rented a room in the back row next to the entry ramp. The one window in the room had the brightest light outside the window shining in like sunlight at noon. The black out curtains were hung 1.5 inches from the wall, so no matter how we stuffed the curtain we still had a blaring light an inch thick blarring out from the top of the window.

I was very disappointed. There was no dining or even coffee in the lobby or coffee in the room. No hair dryer. The staff wasn't friendly or helpful. Felt very uncomfortable in the room. I would not recommend anyone to stay there.