Overall Ratings & Reviews Square Small Luxury Hotel - Providencia

Family trip to Guadalajara we rented two rooms staff at the front desk can be a little bit more friendlier. Valet guys we’re always very helpful with my wife and kids. Rooms are OK. TVs and electrical might need a little update. Great location lots of restaurants in the area..

Wonderful stay at this hotel. The hotel is very quite and located in an excellent area of town. The staff is very professional, attentive and friendly. The rooms are big, very clean and the beds are very comfortable. The decor is modern and elegant. I will definitely come back to this property. I highly recommend it.

Good location for food and drink

Disappointing Service Despite Nice Facilities I recently stayed at this hotel and, unfortunately, the experience was far from what I expected. While the facilities are pleasant and the location is convenient, the service provided by the staff was extremely poor. From the moment I arrived, I felt unwelcome. The front desk staff were indifferent and unhelpful, and things only went downhill from there. The waiters at the restaurant were rude and inattentive, making me feel like I was bothering them just by ordering. The valet parking attendant during the night shift was also particularly unpleasant, treating guests with a surprising lack of courtesy. It’s clear that many of the employees are not happy in their roles and have little understanding of what customer service means. Their attitude significantly impacted my stay, and sadly, overshadowed the hotel’s physical appeal. It’s a real shame to see such a lack of professionalism in a place that otherwise has potential. Due to the poor service I received throughout my stay, I would not return to this hotel.

Rooms are spacious but the furniture is dated

Everyone was incredibly helpful, the room was fantastic, the location was better than any I had had previously in Guadalajara. All in all it was perfect that I will stay at this hotel from now on in the future

Nice hotel in a very nice location. Rooms are spacious and clean. Only thing that wasn't great was that the TV is too small given the room is so large hence too far away.

Very clean and a lot of dinning options with in walking distance

I like the location. All right I have also stayed in the hotel across the street. Only thing is the room they gave me 103 was very nice. But at night next door there's like a bar that play really loud music. But it wasn't really that bad I was able to go to sleep. I will come back but I'll ask for another room and not next to the bar

Good.

I really like this Hotel, I have stayed here a few times. The staff is very friendly and Eduardo was very helpful. The charges are confusing though. It says free airport shuttle but they just call a car service and you have to pay? This is fine but it needs to be clear. Also on the breakfast menu, it clearly states "free" breakfast for Hotel guests but then you have to pay? This is not acceptable. Make the details clear for your guests or you won"t have any.

Great like always Casandra take care us in a beautiful way !!!

No estaba limpio mi cuarto, había muchos pelos ajenos en todas partes. El hotel esta muy bonito. Si no fuera por eso sería muy buena opción

Good for the price. Great location for our needs.

Nice small hotel in great location. Useful valet parking. Average breakfast. Very limited additional services. Basically, just a modern place to sleep in comfort in a nice area.

TERRIBLE HOUSE KEEPING. NO TOWELS, NO WATER, NO LAUNDRY BAG. WE COULD HERE VERY NOISE FROM OTHER ROOMS.

Very nice place

a little bit noisy

Not good.

The hotel and staff are great. The restaurant and pool area a beautiful. The room was incredibly spacious and clean. The location is perfect for getting around the city. It is near the Colonia Americana which has lots of places to eat, bars, galleries, and shopping. Our only complaint was that the electrical outlets seemed to stop working after we would plug in our phones. This was frustrating as we were trying to charge them before heading out.