Overall Ratings & Reviews Holiday Inn Express WAKEFIELD by IHG, an IHG Hotel

Staff were welcoming.

There were a number of housekeeping gripes. Reception handled them all well and notified the appropriate people. Settee not clean enough to sit on. Shower needs deep clean. Shower door does not close fully so water on bathroom floor. Bathroom shaver socket not working. Facilities in room were fine and we had an ok stay.

Very friendly staff that dealt with all requests and provided suggestions for local restaurants to try. Nice bar area and clean, comfortable room. Thank you ☺️

Good location, but parking costs at the hotel

Everything we needed for our stay. Close to shops, bars, food outlets, parking. Good value for money.

Great value for money hotel situated in the city centre. Exactly what we needed. Spacious bedroom with comfortable bed. Free breakfast included. Would recommend

Our room smelled of cigarette smoke and my friend had rubbish outside of her room. The lift was really slow and used by housekeeping staff - surely they should have a staff lift? The bed was comfy though and the breakfast was good.

Booked in to tiny room with broken fridge, light & curtains didn't shut properly so asked to change rooms which they did. No parking so had to park on the road & walk quite a way with a toddler & bags. Breakfast items needed topping up & took ages to replenish. Have stayed here many times but this time was the most stressful.

Helpful friendly staff. Has parking but due to limited spaces, availability is not guaranteed and there is a £7 daily charge

Good value for money. Staff were friendly and helpful.

Nice hotel dodgy area, very good for staying for one night.

This is a very run down hotel. Furnishings get shabby over time which is understandable - but there’s no excuse for poor cleaning. Others have made the same comments on various review sites, but it seems management haven’t listened. The bed had no mattress protector and a thin sheet not even big enough to cover the bed so the mattress was exposed at the sides. There was sticky gunge on the bedside table, grime around the shower door, and a completely unscrewed hinge on the window which had been bodged up with a piece of wood.

The staff were very accommodating but the room was really tired and unclean. There was a lipstick mark in the net curtains, dirty mug in the tea / coffee offering and a couple of long hairs languishing in the shower. The foyer for the lift on my floor (6th) had a dented radiator and a huge dent in the gypsum wall adjacent. This made everything look even more dishevelled. NOT acceptable

it was very comfortable , everything you need , including hairdryer and fridge .

Good property

Good central position although limited parking. My main concern was the housekeeping and general tiredness of the property. Must be due an overhaul. But the general cleanliness of the hotel particularly the room I stayed in was not good and requires an inspection. Decor was really tired.

Bad food, cold rooms, disinterested staff

Millie on reception was really helpful. Cleanliness was good but the room felt a little tired. The accessible bathroom was fully kitted out.

The nets and curtains were hanging down , the engineer was very helpful in cutting my friends padlock off her case as she left her key at home

Hotel location good , comfort ok too but very disappointed to be told no cooked breakfast as per was advertised free with stay, it would have been handy to be informed prior to turning up as I had already looked at the campanile who offered room £41 and cooked breakfast for two £18 plus free parking so making the stay cheaper for us . The breakfast we had was just cereal, toast and croissants so not a continental making the cost of stay NOT value for mkney