Overall Ratings & Reviews Shangri-La Nanjing

Perfect check in experiencs. Super helpful and we upgraded 2 rooms to executive suite so as to have connecting rooms as we have children travelling with us. Suite comes with free bfast, afternoon tea and dinner at the club house. Nice view at 40th floor club house Every staff was attention to details! Didnt manage to get the name of a staff serving bfast at 2nd floor. She saw us pouring milk to our coffee and immediately made a cup of hot milk for our coffee! Superb service from check in to bfast to dinner to even then cleaning ladies. Location is good too. Highly recommended hotel!

Lobby is so warm, fragrance are so strong that I have to go outside for some fresh air while checking in. Took a taxi back to the hotel with baby, as soon as we get off the taxi have not even check if we get everything from the car and the attendant start screaming at the driver to move the car! Where is the safety for your guest?

It was a great stay. Location is excellent , just next to the MRT and ride hailing app DiDi is just 1 click away. Service was all good. I arrived very early, left my luggage, walked around a bit, and got an early check-in at around 12. Big room with comfortable bed and all necessities you usually expect at a high end hotel. Massage at Chi spa is legendary and it's worth the price. The onsite restaurant Jiangnan Wok was voted 2nd best in the city but I think it's worth the number 1 position after trying both. The food was amazing, give it a try when you stay at the hotel. Now the improvement needed: the facilities already feel aging. Nothing broken but you can see the tired and old here and there, the in room carpet feels torn, discoloring in the bathroom, etc. Hope a renovation is already planned for the hotel. I slept in late 1 day and the construction next door was very loud, disrupting my lazy morning. Had I known about the work I could have planned something better. Last but not least, what a pity I didn't get to try the pool as the maintenance started during my stay. It was not communicated when I booked but info provided in the room when I arrived.

Some Restaurant food is good but some is not good

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Great hotel.

Comfortable stay with kid

Very conveniant for Nanjing railway station, 1 stop. Clean modern hotel comfortable spacious rooms, fod to cater to all tastes, Little nightlife close by so very quiet.

poor………………………………………………………………………………………………………………………trouble

Large room with a great view. Quality bed sheets and linen. The large bathroom is pampering

Close to metro station Great staff with excellent hospitality All facilities in the hotel in good working order Cleanliness is first class Food served in their restaurants are delicious

Clean and good service. Breakfast needs an improvement.

Friendly staff, excellent comfort and service.

like convenient location, good service, cleanness. hot pot was very good. much appreciated if more choices of menues in the restaurants.

Top level hotel. Very nice room and bed. Nice gym. Reception staff speaks decent English. Has restaurant and bar on premise. Free WiFi, though suffers from the typical China internet filtering. Offers a very nice breakfast where you may also enjoy a western menu. Located about 45 minutes by car from NKG airport and walking distance from a metro station.

This may be the nicest hotel I've ever stayed in. An absolutely beautiful facility.

One of the best five star hotels I have ever stayed. The staff at Shangri-La at Nanjing are courteous, warm and well trained. Those at the Concierge department are particularly helpful in helping purchase train tickets and other business arrangements. We will stay again.

It was a comfortable room and service was very good.

Amazing stay. Excellent service. Quick check in. Great views from my room. Restful bed. Huge bathroom.

My room was booked with 2 breakfasts (room with two double beds) included, however, when I invited some for a breakfast meeting the morning I was supposed to check out, I was advised that my room has only one free breakfast since I was the only one checked-in to the hotel, unless I take my guest for a registration at the front desk. I was happy to do that but when I went down to the front desk, the staff told me that he was unable to registers my guest since it was my check out date. Later, he wanted me to sign the bill at breakfast first, which goes to my room charge, and he was confident that the bill can be taken care of at check out. After breakfast when I was checking out, another staff helped me and refused to waive the bill even after speaking with the staff that told me to sign the bill. I was very confused by the situation, and with a flight to catch, I did not choose to argue further. I just could not understand why would a hotel makes the breakfast situation so complicated when a room already comes with two breakfasts, as well as the lack of commutation between staff and lack of willingness to solve problem for guest.