My mother and I stayed recently just for one night, and it was a good thing that it was only one night. Here's why. 1. Came in and saw there were no signs of a front desk, which was confusing. Then one of the staff members asked us if we needed help. My mother kindly asked where we could check in, and you know how the woman answered? She answered by asking us. And I quote, she asked, "you mean where or when?" and she didn't ask it in a nice way; she asked in a sassy, condescending way and tone. First off, we're asian, we're english speakers, and english is our first language. For her to ask my mother like that, and for her to even ask that kind of question is unprofessional. So con #1: sassy, condescending, and/or racist staff. 2. So we checked in and waited until 3pm to go to our room. So when the time came and we went to our dorm, we got a bit of a surprise. Now for some people, it may be nothing, but the moment we went to our assigned beds, we noticed something was up. What was that, you wonder? Well i'm glad you asked. The beds that were not used yet were not made. Don't know if that's the norm for all of the hostels here in copenhagen, so if it is, then I apologize. But we didn't like that. But then (gasp) what's this? Someone messed up one of our beds. Yay. That or the housekeeper completely forgot to make it. Either way, yay. We suspected that someone was freeloading and using my mother's bed, so she went down to the "front desk" and informed them about it. And you wanna know what they said to her? They basically told her that it's not their problem and that if the person comes back, she'll just have to stand up and fend for herself. Yeah. What a way to provide customer service. So con #2: freeloaders. Also, terrible customer service. Other than that and the other usual inconsiderate travellers who spray in the dorm where everyone can smell it and the smell lingers until ten minutes or so after someone opens a window or two, here are a few pros: the place looks nice, it's convenient, and the facilities are kind of cool. That's it. Also, I just want let anyone who's still sticking around and reading this paragraph (if you are, then thanks god you're reading this before deciding to book this place) that anyone, and I mean anyone, can easily use the wi-fi that the hostel provides. All you gotta do to is put in any email address and that's pretty much it. No password. Awesome, right? Not really if you think about it. Why? One word: hackers. If you get it, good. If not, then... Just know that just because something is free, doesn't necessarily mean that it's good or safe. Always have a vpn with you if possible.