Overall Ratings & Reviews Hilton Garden Inn Long Island City New York

We had an awesome stay at the Hotel. Everything was good. Room service was spot on. Everything was clean.

Great location close to 2 subway stations. Very clean room. Elevator needs your room key to go up and it never seemed to work properly. Would have to tap numerous times with both keys before the elevator moved. Also asked for more coffee pods twice on trip (they only clean and stock room every second day) and both times never received them. Had to go back down to desk to get them. Very friendly staff.

Conveniently located next to queens plaza MTA

The staff

Nice

Our room was clean but was showing signs of wear in the furniture aspect. The bathroom was spotless and recently updated. There was no cleaning/maid service during our 2 night stay.

It was nice but very expensive and without free breakfast

Had a lovely experience here overall. The dining option was great. My girls loved the breakfast every morning and even snacks and dinner options. Hotel area was very walkable. Close to multiple subway stations as we ride the subway a lot. Market in the same block which was convenient. I would stay here again!

This was a short stay. The hotel is in a prime location of queen, LIC (Long Island city) nestled right at the bridge to head into manhattan. The hotel room itself is small, bed is comfortable, TV is big (with all cable), shower is hot and water pressure is good. The walls are extremely thin, you can hear everything, and all the doors slam pretty loudly, so this is heard very clearly. The Bar / Restaurant downstairs is more than decent - almost feels like the heartbeat of the hotel.

Hotel is good however surrounding are underwhelming

My room had broken microwave sink toilet paper roll holder etc. Some staff were really nice some were rude

Allow Pets And Have Many Amenities.

I had a great experience at this hotel it’s clean, quiet, and affordable.

Great security and friendly staff.

The window kept opening up it was broken.

The soundproofing is really really good, but the downside of room 902 is that the staff storage room is right next door, so it makes noise when the door is opened or closed. Staff let us feel good, also like the front desk good service

Ok

I didn't like because the rooms were very small than it was shown in pictures . Cleaniness of hotel rooms was average than normal . Toilet flush was.not working . We had to ask them to come and improve. It was very difficult for us to be there for 10 days . It was suffocating. It was not at all good for the money we paid. The good thing was their few font desk staffs .

Very safe and walkable; great staff!

Upon arrival I wasn’t even greated with a warm friendly greeting. I was grilled by the man at the front desk. I gave him my name then he kept going on and on about not smoking in the hotel and how strict they are about smoking marijuana and I don’t smoke! He then proceeded to ask for my id and check me in. I gave him my card for the room and I swiped it and paid! He then asked to see my card again so I physically handed it to him he held my card up to the ceiling as if he was looking for something. Then crossed checked my card with the card I booked online with then told me it’s two different cards as if a person can only have one card lol. I explained to him that it’s my other card and why does it matter I just paid everything in full! He gave me my key card and sent me on my way I felt very discriminated against I felt uncomfortable walking through the hotel or even staying at the hotel. I got electrocuted from the plug falling out the wall my charger was plugged up too! And there was hair in the shower!