Overall Ratings & Reviews Sunny Days El Palacio Resort & Spa

Staff are rude and unhelpful! Rooms are run down, WiFi does not work for iPhones - as I was told by reception. You can only use the standard buffet restaurant all others you are unable to book. Terrible experience. Walked to the marina most days to get out of the hotel

Very beautiful hotel

For this price, this hotel is best choice. Staffs are nice. Food is not great. But for the price is good. I will be back again.

Very nice view rooms could be cleaned abit batter but overall it’s fair to say they were liveable The food was a no go spent most days without food on a all inclusive holiday

The room not clean the bed never have clean sheets I reported to the front desk that never mop the floor even once during 8 night stay The food excellent Every thing excellent but the room dirty

I really liked my stay here! The staff was wonderful, outside property beautiful, great location, and easy to get around. The only discrepancy was my room when I checked in, every was clean except for the floor, it was a little wet and grimey, so I grabbed one of the extra towels from the bathroom and did a quick mop up of the bedroom floor to dry and clean it up so I could walk around with dry feet. That, and, I fiund out on premise, for non Eastern European visitors, like myself, the main cuisine in the main restaurant was Eastern European, not Egyptian, but the other restaurants with various other cuisines open only for dinner. So I had Eastern European style breakfast and lunch, which was OK, but I was hoping for a more international menu from their main restaurant open for all meals, now I know. Still, 4.5 stay for me, thanks again!

Lovely hotel and staff, nice variety of food and entertainment. Could be a little cleaner

not very clean; noisy; restaurant and food low to med quality

Location very good only a few miles from the main market. Beautiful scenery and clean pool. Rooms were not the best n could’ve done with some refurbishment, shower water pressure was low as well.

Lovely resort with all facilities. Pleasant staff. Right on the beach. Slight trouble now and then with language, but overall a very good experience.

Everything was good , thanks Mr/Devid, Mr/Islam , Mr/ Mahmoud

Dear Expedia Responsible, I am İsak Kohen. The details of my Booking are at the end of this letter. Foremost, I would like to thank you for the following system that Expedia is achieving regarding the happiness of the clients that chose their Hotel through your company. We are using the Expedia offers due to the highly reliable reputation and their professional recommendation. We are trusting to any hotel that is in the portfolio of Expedia and are sure that we shall not have any unpleasant surprise. I am very sad to say that Sunny Days El Palacio Resort & Spa , was the most unpleasant , awful and disaster stay that we had in our life. I would like to rank out few unacceptable service and experience that we had in this Hotel. INFECTION: 1. One day after the arrival first myself and one day later my wife had a very heavy Intestine poisoning. We had a total watery diarrhea with heavy body ache and weakness. We noticed that during the same days some other families faced the same situation. It was not a subject that we could prove with laboratorial research results. 2. When we have shared this horrible situation with the Food and Beverage management, they were apologizing in a manner like it’s a very normal situation. Just showing a fake interest and protecting themselves just with one word “we are sorry “ 3. During this period they were showing a deep regret but when we asked them from the morning to boil us potatoes for the dinner, they forgot and apologies by

Will not recommend it, room had separate beds, bedding old and not properly cleaned, same with the bathtub. Wi-Fi is horrible and even when I paid for extra, it was not good. The food not high quality but can be eaten. However, the facilities are great, pool and beach are fantastic!! So it’s not bad at all but the rooms need a simple upgrade.

Much better than some reviews would have you believe. Staff friendly and helpful. Rooms clean and comfortable. Food edible. The only downside are the very small plastic cups used for the drinks- not eco friendly. There are a few sales people trying to get you on trips but you can bargain them down or book yourself online. The Wi-Fi is rubbish almost non existent. Russians are the most prominent group

Hotel grounds is beautiful swimming pool is very nice. The only thing is the rooms is very very outdated and needs big remodelling and the food was not to my taste

The place is good and services are good too. There is a sense of generosity from the resort to the guests, and staff very friendly and kind including law enforcement who patrolled the resort they were very helpful and professional. You will definitely feel safer there than in the west. The only problem was the plumbing issue in our room, the water tap wasn’t functioning perfectly and the cold/hot water in the shower was messed up.

This is probably one of the worst places to stay at. The receptionists seem overworked and understaffed- they try to work fast and not do the job properly. Had to come down 3 times for my room key to work. The hotel is outdated and the room has everything broken. Pipes were leaking, doors wouldn’t close, AC not functioning. Do yourself a favor and pay a few dollars more and stay somewhere else. Just read the other reviews —- this hotel was one of the worst hotels I have stayed in! 1/10!!!!!

The first day they gave me aroom key with someone inside then they gave me a wrong type of room after 3 rooms finally given my room, the wash basin water knob was bad but after asking room service it was fixed, at night when my driver came to pick us from hotel he was not allowed to enter the parking lot so we walked out to the gate which was about 300 meters away where the security personnel had bad manners and raised his voice on me too then police men calmed me down and promised to take care of it, next day had a meeting with the manager who apologized and promised that this will not be repeated again but at the next day they gave my driver hard time again. The food was not as good as it was supposed to be according to the hotel rating and was not allowed to take breakfast to my kids in room. Rooms and toilets are not as clean as they have to do

Good value for money. We enjoyed our stay

It was fine