Beautiful room, great spot on the beach--- staff are kind and attentive.

Staff was very good. Small things were not up to par. For instance, no Kleenex. First day there was no hot water but this was corrected when we notified the staff.

Great stay at TAGO Tulum from the gorgeous room with pool to the incredible people and fabulous food! Special shout out to Andrea, Blanca and Noel for making my stay unforgettable!

What a great hotel! 20 min walk to the main action in Tulum. The jungle suite was spacious, and the private dip pool was hard to beat. The service and staff are great. I’d stay again. I’d otherwise give 5 stars, but the staff gives mixed messages about how the Expedia credit works. It lead to the on site (but unaffiliated!) Fara Fara restaurant staff lying to us and telling us that they were included in the credit multiple time up until the moment the bill came. I needlessly spent money at that restaurant, starting my vacation off on a bad note. The hotel could be better about explaining what qualifies for the credit AND ensuring that unaffiliated restaurants do not lie to guests to scam them out of money. The hotel will not refund you for this, only keep open the existing unused credit for their affiliated services.

The room was beautiful, clean and spacious. There were a few issues such as the shower leaked out of the glass door, there was a leak under the sink onto the floor(which was repaired right away), and they had to change out the room safe as it would not work(which they did immediately). The staff is wonderful from the concierge to the bartenders. Most spoke English and were very willing to help with excursions and transportation. The parking lot is very small and you need to leave your car keys with the valet, as cars are frequently moved around to allow guests to come and go. The pool is the size of a large Jacuzzi without the Jets, but our room had a small pool on the balcony. Neither pool is large enough for swimming laps. The beach is very small, the water is warm, but there is lots of seaweed which detracts from swimming. There are 3 “restaurants” only one of which is run by the hotel. The other 2 are run by outside vendors. The sushi bar was good but there were cobwebs in the ceiling above where the food is prepped and cooked. One night we waited 45 minutes for dinner and we were the only ones there. The gym is VERY small and weights were probably 30 yrs old. The sauna and steam room were nice. There is a billiard room above the lobby with poor lighting, so you need to use during the day. There is a vacant property on one side of the hotel where we noticed a few people “camping” under a tarp with an air mattress and hammock. They did not disturb us.

Great place to stay in the Tulum hotel zone if you’re looking to relax. The hotel is quiet and away from the busier/loud clubs. However, you are still able to walk down the beach to some of the beach clubs. The rooms are beautiful and very clean. The beds are very comfortable. The room was equipped with a Nespresso machine and mini bar. The pools in the room are beautiful and clean. Unfortunately, they are not heated so it was too cold for us to use during our stay. The hotel has great cabanas for guests to use on the beach and staff down on the beach to take orders. The hotel has a very small lot so recommend a small car or bike/scooter.

EVERYTHING WAS PERFECT!!!! HIGHLY RECCOMEND THE LOCATION, FOOD, STAFF AND ROOMS WAS IDEAL. I WILL BE BACK :)

Nice hotel, but seaweed was all over the beach , no option to swim at all

Clean and beautiful room, staff was great, overall clean hotel. The restaurant onsite was good. The beach was nice. Overall great place to stay

Gorgeous, well appointed rooms. Incredible, professional, helpful staff We booked three rooms and stayed four nights I wish we could add more stars. We will be back again and again

Room was very clean and spacious. Great shower! Every night the staff close the curtains and leave a little dessert which is a nice touch. My only feedback is the beach needs more umbrellas for shade and sometimes the sulphur smell on the beach is quite strong. Staff are kind and helpful.

They didn’t bother cleaning the beach, we had to go to other resorts daily just to enjoy the beach. Food was overpriced and terrible. Our personal pool was dirty and the ceiling on the patio collapsed into the water. Save your money and go elsewhere

Perfect view.Delightful staff.

Very nice. Cleaning was spotless and staff really courteous

I had an amazing stay at Tago Hotel! The staff was incredibly attentive, especially Andrea, who answered all my questions in English since I don’t speak Spanish. She truly made everything easy and welcoming. The food at Tago was delicious, and the nightly dessert delivered to our room was such a special touch—we looked forward to it every evening. The restaurant that’s part of Tago, right on the beach, was perfect for our beach days. The views were the best on the beach, hands down. The whole place has a quaint, boutique feel while still offering all the big-hotel amenities. We also loved the restaurant Fara Fara. They made sure to get to know us, checked on us constantly, and the service was amazing. The food was the best—everything wholesome and cooked on the grill. We tried the ceviche, fish, steak, and the potatoes, sweet potatoes, and carrots… all absolutely to die for. Joshua and Rick were incredible. Overall, Tago Hotel exceeded our expectations. We can’t wait to return!

This was our first trip to tulum, and without a doubt, if we return, we are going to tago tulum again! The hotel is absolutely gorgeous, it is calm and peaceful, the rooms are stunning, very clean, and can't forget the staff too! - they are all so welcoming, attentive, friendly and helpful. We ended up staying for dinner and breakfast way more times than expected because we loved the vibes, the service and the food so so much!! Perfect hotel if you ask me! Thank you Tago!

Piece and quiet; stunning views, clean room, super responsive staff and stunning sunrises right out of my windows

The staff were extremely friendly. Especially grateful for Emmanuel who was a major help throughout our stay.

Staff were great, our family of 3 had a great time. Really relaxing. the rooms are awesome. A good friend of mine said it best: "Cancun is just another US state" - its a shame that Tulum in general is so expensive. To come from Sydney and find that food and drink is basically the same price as back home is a bit disappointing. If we go to Mexico again it will have to be a not so touristy part.

Everything good