The hotel is old but historic. The rooms were ample and very comfortable. The staff was super nice and went out of our way to help us feel welcome. The location is perfect, very close to the temples and at a 5 minute taxi ride from the train station. Also walkable in half an hour or less. Breakfast was very good. I would have stayed one night longer to be honest.

excellent hotel in historic building and really near the vridge and temples. Staff were very helpful.

Property itself has has an amazing garden with access to river and some great mossed areas. Also situated on the gateway to the heritage areas. Huge room with intriguing heating, steam-punk stuff. Views from room of mountain ranges absolutely intriguing. Furniture bit worn but otherwise clean. Hotel building fascinating to explore. Staff very helpful and courteous.

This may be my all time favorite of all the hotels I’ve stayed at! It’s maybe not for everyone but it oozes history and it felt like stepping back in time. The staff is really wonderful and were amazing. The beds super comfortable and the room had an amazing view of the river and mountains. If you’re a nostalgist like me you won’t be disappointed.

great stay. The staff was amazing. elegant surroundings that harkened back to the turn of the century. Authentic. Simply appointed with old world charm. Past guests from early 1900’s would recognize its charm immediately.

Our room in the annex was very spacious, new and comfortable. The staff was so friendly and helpful. We had to leave early before breakfast so they made us a nice box meal to take with us. We would stay there again.

This was our second stay at this fabulous, historic hotel. Food was extraordinary and the staff is terrific. The maitre de was very welcoming and gracious. Front desk staff and support staff are top notch. Well located and just a very meaningful visit.

Clean room. Loved the toilet and shower. Food options were excellent.

This was our first visit to Nikko to visit family. Nikko Kanaya was a good choice. It is a 150 year old hotel, modernized in every way necessary. The rooms are comfortable and spacious and the hotel was very busy during our weekend stay. People tend to dress up at this hotel and it is a bit formal. American style breakfast was included in our stay but the menu was limited to bacon, sausage, ham and eggs, juice and coffee or tea and a small salad. Not bad, but not great. Service was very attentive. All in all the hotel is a very good place to stay, but also very old school.

This is a great hotel with a fantastic history. Large, comfortable, quiet rooms in a serene setting. The staff is friendly, efficient, and eager to make your stay as comfortable as possible. They made us feel like royalty.

This is an old and tired hotel. It is next to the main shrines in Nikko, so location is great, but the buses in Nikko are so good that you would be better staying further into town at a cheaper hotel. There are not many places to eat nearby, so we ate in the hotel 1 night. It was very expensive for a french style menu which was largely underwhelming, especially the main courses which were very small. They also messed up our room and instead of giving us a genuine triple, we got a twin with a sofa bed - not a problem for sleeping arrangements, but on Expedia it was £50 cheaper per night and after negotiating with the front desk we received £25pn discount. Whilst the hotel was generally OK, I would not recommend this hotel.

The oldest Western-style hotel in Japan. Beautiful elegant building and old world charm - a welcome change from the ultra modern hotels prevalent in Japan. Would thoroughly recommend.

Helpful and friendly staff. Hotel and an old charm atmosphere.

Historic hotel with amazing views and a great location. Would recommend to anyone staying in Nikko. Don’t miss the shrine that’s just 15 minutes away.

Lots of charm and character but little tired in places. Great hotel and large rooms. Had two dinners there. Very good but pricey.

We love the surrounding area of the hotel. Peaceful and so close to the famous Shinkyo Bridge and Toshugo Shrine. The walking track to the Kanmangafuchi Abyss was excellent. If you love nature, this is the place to go. We were lucky to experience the Spring Festival and enjoyed the warmth and hospitality of the small-town people. The hotel itself has lots of history. The room is really spacious and modern with a view to the mountains and bushes. The staff were very accommodating despite their minimal English. My Japanese Breakfast was excellent. Definitely we will stay here again when we come to Nikko.

The Hotel is very historic and designed by our favorite architect Frank Lloyd Wright…you can see clearly his influence.We only stayed one night out from Tokyo by Shinkansen.A short taxi to the temple and shrine in wooded surrounds was great and impressive.We treated ourselves to the fine dining/silver service menu for dinner and I did breakfast on the verandah type room while Julie slept in.Too windy..a gale ..and the Shinkansen’s stopped running so the trip back to Tokyo was twice as long..say 3 hours.Memorable trip to the Kanaya and Nikko itself.Wonderful location.

We had a great stay at Kanaya. Really loved the interior of our room. Enjoyed the bar and the breakfast. Overall, really good experience.

The Hotel has a amazing history of how long it been around since 19 century. The staff were amazing with theirs hospitality as well explanation on the ways that the Hotel is setup and how to get around the Hotel.

Old, not well maintained, very limited accessibility despite a lack of information regarding it. Would not recommend it and regret having chosen this hotel.