9.0
Exceptional
From 467 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

8.4

Service and Facilites

8.8

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Traveler Reviews Mercure Iguazu Hotel Iru

Number of reviews per page
20
40
Top reviews
Anand
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Exceptional service from staff. Arrived early and offered breakfast voucher before check in which was much appreciated. Had complementary wine tasting each evening in the foyer. Clean/modern facilities. Breakfast buffet offerings were plentiful. One issue: we had issues with hot water on first night but staff sent maintenance to address the issue and was resolved about an hour later. The next night the water was Luke warm around 6 pm after returning from hikes and was told by maintenance that it was just because many people were showering/nothing to do but wait. We waited about an hour and water was hot again. Despite this issue, still rating it a 5 because of the excellent courteous staff at the facility that honestly went above and beyond on many occasions. The place fyi is not walkable to P. Iguazú city center but easily accessible by taxi.
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Yovana
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Is a very comfortable property, excellent spa massages, beautiful outdoor and convenient located to visit Iguazu Falls on the Argentinian side. Expensive transportation by remise. The cost to go to the Brazilian side was $140. Overall I will stay again is a beautiful and pageful hotel.
Heather
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful hotel. Restaurant was expensive for what was overall mediocre food, but the salad with orange passionfruit dressing was among the best salads I have ever eaten.
Osmany
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The rooms were dirty, food not good and expensive
Sevak
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Tropical vibes. Solid hotel option in the area.
Roger
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The property and amenities were very nice. Everything was clean and the staff were great. It was a little pricey in my opinion, but you also definitely get what you pay for.
xiaochun
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Beautiful place, has everything you need, great breakfast, lunch and dinner are their options, pricy and food are soso. You have to call or front desk can help car service which taxi is only available, no uber in the city
Lynda
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Beautiful outdoor pool- warm and clean. Restaurant food fantastic and staff really really helpful. Steak one of the best ever had! But rooms are less good. Faulty kettle, no tea or coffee, shower not powerful, no plug in sink, no recycling in hotel that I was aware off and a massive park up if you ask them to fix a taxi for you. No room file and no tourist information. Not sure it was worth what they charged us- and I’m still awaiting a response to my request to be collected but their so called airport transfer service. Be aware it’s a 10 dollar taxi ride each way to town or 3 miles walk
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Dongming
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The hotel is located in a very isolated area that is so inconvenient for transportation and no restaurants around. The food provided by the hotel is very expensive and tastes terrible. The service persons are very friendly though
Veronica
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Overall was a great stay but did not receive any of the VIP perks. Staff was always there when needed and pool was very fun as well. Would stay again
Donna
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Beautiful and peaceful property. Massage was excellent! Food was very good and servers were very friendly.
Veronica
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I have enjoyed my stay so far. The staff is very helpful and accommodating. I arrived asking price and to see the room. They answered all my questions and showed me a room. I decided to stay another night and honestly would stay longer if possible. The pool is very nice and they also have a restaurant by the lobby.
Vincent
icon-Leisure
Leisure
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

For some reason i received calls through the night directly to my room. Every time i picked up, the person on the other end hung up. I had to pull the plug on the in room telephone to get sleep!
Nandini
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The property is not only beautifully surrounded by nature, the rides to and from airport and Iguazu falls are so scenic. All canopy trees on roads. Dense green vegetation around. Property itself is very thoughtfully built. Ramps in right places for bags, excellent staff (special mention for Facundo), hotel arranged transport(Sergio was very nice and helpful and punctual). Food was very reasonably priced and tasty and fresh. We ordered before the restaurant opened as in-room service. Got hot meal and a cool beverage in short time. I highly recommend this place!
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Miguel
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

This is a very nice Mercure Hotel. It is a 15 minute ride to town; however, the taxi ride cost is only approximately $6 US dollars. The breakfast cost is $25 USD; however, it is excellent and plentiful. The service at the hotel, from the reception desk to housekeeping is excellent. Internet reception is very good. We did not use the pool nor the spa, so I can’t comment.
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Richar
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Upon getting our room with my pregnant wife, the room was humid and with visible black mold, the wooden floors were lifted and it was obvious the room had recently flooded. It was in unacceptable conditions for anyone and especially a pregnant women. The staff was very accommodating and excellent response time. The staffs response made up for the poor entry conditions. The new room was in better conditions but there was still mold in the washrooms and even our lamp which most likely indicates there was mold between the walls, floors and other places. The pool water did not look appealing to swim in although I do understand we are in the middle of the jungle. The restaurant had good food although expensive. I really enjoyed their service and accommodations.
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Jacqueline Emily
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

We loved this hotel. The location is surrounded by jungle. When you open your balcony door you can hear so many cool noises from the insects, birds, and animals. The bed was really comfortable and the restaurant tasty. We are so grateful to Ervin who drove us to/from the airport and Iguazu Falls (20 minutes from hotel).
marc
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

The Mercure is a beautiful hotel tucked into a corner of the jungle. The rooms are large, nicely appointed, and sitting on the balcony, you feel like you are in a treehouse. The pool is beautiful, as are the gym and restaurant. Most importantly, the staff is warm, thoughtful, knowledgeable, and eager to please. It is not possible to imagine that there is a nicer place to stay in Iguazu.
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paul
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Nice grounds
Negin
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

I had a wonderful stay. The hotel is clean, and the staff are friendly and helpful. It's in a beautiful and peaceful location, and I enjoyed feeling like I was in the middle of the rainforest. One suggestion is to offer more vegan options at breakfast!
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