Dear Guest,
Thanks for your responses. We sincerely regret to receive your feedback, however, the hotel has inquired and learned that your arrival is 01 day earlier than the booking date on the booking confirmation from Traveloka. Therefore, the hotel staff need to carefully review the booking information as well as check the available room categories at the time of your arrival at the hotel to be able to advise and support you in the best way. Hope you understand and sympathize, hope to have another opportunity to serve you well.