I was surprised that my bathroom provided 2 shampoos but no body soap. After asking my tour leader, who checked with the hotel, I was informed that the orange bottle is liquid soap. The hotel didn't think that this is a problem, but I insisted that they change the bottle. At least the next guest in the room will not be as confused as me.

One of the most ridiculous experiences it was more a budget hostel experience rather than a hotel pathetic breakfast, they charge you for everything and zero hospitality. I would recommend you’ll to look elsewhere unless your willing to sacrifice the experience for proximity to the main area.

Location is sketchy, be weary at night. Staff was not friendly (only two of the front desk folks were and the cleaning ladies were nice. The rest talked to me like I was a criminal). They'll charge you for water, toothbrush, and anything extra you ask for (rare when I've traveled). Room was okay, super thin walls. I heard people down the hall getting it on. Breakfast food was bland, I recommend checking out local restaurants instead. The rooftop has an amazing view though. My recommendation: pay slightly more for another place.

Unfortunately, my stay at Hotel Dix was disappointing. While the location in El Poblado is convenient and the room was reasonably clean, the overall experience left a lot to be desired. The biggest issue was the customer service. The female receptionist at the front desk was rude and argumentative from the moment I arrived. When I asked simple questions about hotel visitor policies, she responded with an attitude as if I were bothering her. It made me feel unwelcome and uncomfortable, which is the last thing you want when you’re traveling. The breakfast was another letdown—just toast, eggs, and a bit of fruit. Very basic, and not something I looked forward to. There are plenty of cafés nearby, so I ended up eating out instead. Noise was also a problem—thin walls and street noise made it hard to sleep well. For the price, I expected better service and a more comfortable experience. Although I prepaid for 5 days, I left after 2 days. I won’t be staying there again.

Location is great. Rooms are clean. But the buffet breakfast served is not efficient. The room was not ready at 3pm when we wanted to check in. The elevator is too small for all the guests. I don’t know if they have a service elevator, but the movement of furnitures was being done with the small guest elevator, and it was just too busy and cramped.