Hotel Westree KL Sentral

Explore Hotel Westree KL Sentral

Overall Ratings & Reviews Hotel Westree KL Sentral

Traveloka (2,196)
Other sources (256)
8.6
Very Good
From 2,196 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.4

Meal

7.4

Location

9.1

Service and Facilites

8.4

People often mention about Hotel Westree KL Sentral
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Accessibility (20)
Distance to City Center (19)
Staff Friendliness (16)
Bedroom (16)
Surroundings (14)
Wifi (13)
Ambiance (13)
Bathroom (13)
Room Space (12)
Hotel Area (12)
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Traveler Reviews Hotel Westree KL Sentral

Number of reviews per page
20
40
Customer reviews
L***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
very nice and strategic location, and staff are very welcome & helpfull.
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Accommodation's Reply
17 Jan 2026
Thank you for your kind feedback. We’re delighted to hear that you found our location very nice and strategic, and that our staff were welcoming and helpful. Your support truly motivates our team. We look forward to welcoming you again in the future.
Madari a.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The staff is not very friendly. The mattress is hard. The location is close to KL Central.
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Accommodation's Reply
17 Jan 2026
Thank you for your review. We apologize if you found our staff unfriendly and the mattress too firm. We appreciate this feedback and will forward it to the relevant team for future improvements. Thank you also for mentioning our excellent location near KL Sentral train station. We hope to welcome you back again for an even better experience.
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setio a. s.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 10 week(s) ago
The hotel staff is not friendly and the room smells.
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1 people find it helpful
Accommodation's Reply
23 Dec 2025
Thank you for your valuable feedback. We sincerely apologize for any inconvenience caused by our staff service and room conditions. We are aware of these issues and will take steps to improve them as soon as possible to ensure a more comfortable stay for you on your next visit.
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j***e
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Love this hotel. 3rd time here. So clean, friendly receptionists, super location near Nu Sentral/KL Sentral. Very budget-friendly for basic room.
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Accommodation's Reply
08 Dec 2025
Thank you for your feedback, We are truly grateful for the opportunity to host you at our property. Your appreciation inspires us to continue providing exceptional service and memorable experiences for all our guests. We look forward to welcoming you back in the future!
H***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
I stayed just 1 night, the receptionist was Ok, room was clean, bathroom was clean, but they didn't prepare tissue toilet. and for meals around hotel.....if you don't like Indian food, you can find your meals in the mall in front of the hotel.
1 people find it helpful
Accommodation's Reply
08 Dec 2025
Thank you for your feedback, We are truly grateful for the opportunity to host you at our property. Your appreciation inspires us to continue providing exceptional service and memorable experiences for all our guests. We look forward to welcoming you back in the future!
naitya 2.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.9
/10
Reviewed 16 week(s) ago
It's a good 2-star hotel close to KL Sentral Station. However, you will need to pay a deposit of 100 ringgits at check-in, so I recommend having 100 ringgits ready before check-in.
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Accommodation's Reply
15 Nov 2025
Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear that you were uncomfortable with the deposit requirement. However, please note that the hotel reserves the right to collect a refundable deposit, and this information is stated on all our booking platforms. This policy was implemented after encountering many irresponsible guests who caused room damage, violated house rules, and refused to compensate for the losses. Thank you for your understanding.
A***D
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 17 week(s) ago
My short vacation with my family was near a tourist attraction.
1 people find it helpful
Accommodation's Reply
16 Nov 2025
Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and found our rooms clean, our staff friendly, and our location convenient. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future.
A***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
Ok so far.
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Accommodation's Reply
16 Nov 2025
Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and found our rooms clean, our staff friendly, and our location convenient. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future.
j***e
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 19 week(s) ago
I love this hotel every time I go to KL. The room is very clean, the receptionist is friendly, and the location is right in front of the station!
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Accommodation's Reply
16 Nov 2025
Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and found our rooms clean, our staff friendly, and our location convenient. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future.
M***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 24 week(s) ago
recommended, near KL Sentral station (bus station, train station)
1 people find it helpful
Accommodation's Reply
26 Sep 2025
Thank you for your kind words! We are truly grateful for the opportunity to host you at our property. Your appreciation inspires us to continue providing exceptional service and memorable experiences for all our guests. We look forward to welcoming you back in the future
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MoyKuiYang
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
The hotel I usually stay at is full and the price has gone up, finally I got this hotel, how can I take a shower with the water like that.. I took a shower using a B.A.B spray, it's sad, I have to stay for another 5 nights, the mattress is so hard that my back hurts, there are no hotel slippers, the pillow is flat... ah never mind.. it's an experience.. I took the 2 person Queen room even though I'm alone, what about the single room.. there is a 100 RM deposit which they said will be returned upon check out, strategic location in a row with my hotel, city hotel, location close to NU MALL
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1 people find it helpful
Accommodation's Reply
16 Nov 2025
Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and found our rooms clean, our staff friendly, and our location convenient. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future.
neneng s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 30 week(s) ago
Recommended to stay in KL Sentral because the location is close to public transportation and clean.
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2 people find it helpful
Accommodation's Reply
16 Nov 2025
Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and found our rooms clean, our staff friendly, and our location convenient. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future.
D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Arrived at night no problem, front desk is 24 hours, it's easy to go to KL Sentral just across the hotel... and there is a restaurant near the hotel still open at midnight when I arrived, I asked the staff when checking in. It's a nice and clean room. The location is very good. Will be back one day.
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Accommodation's Reply
08 Jul 2025
Thank you for sharing your positive experience with us! We are delighted to hear that you found our 24-hour front desk service convenient and that the proximity to KL Sentral enhanced your stay. It's wonderful to know that you enjoyed the cleanliness of your room and the availability of nearby dining options. We appreciate your kind words and look forward to welcoming you back in the future. Safe travels!
Ariastini A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 36 week(s) ago
We checked in at 10 pm, but when we checked in our room door was open, there were no bath towels, the room phone was dead so we had to go back and forth to the reception, and after asking the receptionist for towels, the towels that came were still wet like used towels that had been aired. We booked a family room and all four towels we received were equally wet. Around 12 pm the electricity suddenly went out and after we checked in only the ones in our room and we had to go to the reception again to report it. In terms of location, it is very strategic close to the mall and KL Sentral, the staff are also very friendly and the cleanliness is also very good.
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1 people find it helpful
Accommodation's Reply
20 Jun 2025
Thank you for sharing your experience with us! We're glad to hear that you found our location convenient and our staff friendly. However, we sincerely apologize for the inconveniences you faced during your stay, from the room's condition to the towel situation and the power outage. Your feedback is invaluable, and we will address these issues with our team to ensure a better experience for our guests in the future. We hope you’ll give us another chance to provide you with the exceptional stay you deserve!
A***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 37 week(s) ago
Conveniently located near the BTS Skytrain, with many restaurants to choose from.
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Accommodation's Reply
29 Jan 2026
Thank you for sharing your experience. We appreciate your positive remarks about our convenient location and nearby restaurants.
S***o
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 39 week(s) ago
Convenient place close to Railway Station, Mall, and Hospital. Clean room and friendly price.
1 people find it helpful
Accommodation's Reply
20 Jun 2025
Thank you for sharing your experience with us. We understand that room preferences can significantly impact your stay, and we sincerely apologize for any inconvenience caused by the staff. We will only able to change if the room is available only . Please know that we value your feedback and are committed to ensuring a comfortable experience for all our guests. Team Westree
S***o
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 40 week(s) ago
Location is close to Train Station, Mall, and cvskl hospital. Room clean, friendly staff, and price.
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Accommodation's Reply
03 Jul 2025
Thank you for your kind words! We are truly grateful for the opportunity to host you at our property. Your appreciation inspires us to continue providing exceptional service and memorable experiences for all our guests. We look forward to welcoming you back in the future!
f***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
Friendly staff, clean room, close to kl sentral. Stayed for the 2nd time, previously in 2016 and now in 2025 the room is still the same cleanliness.
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1 people find it helpful
Accommodation's Reply
13 May 2025
Thank you for staying with us at HOTEL WESTREE! We hope you had a fantastic experience. Your feedback is valuable, We appreciate your patronage and look forward to welcoming you back for another unforgettable stay. Thank You, Westree Team
mysue_ 9.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 41 week(s) ago
Helpful staff, strategic location, single room with enough space to perform prayer.
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Accommodation's Reply
03 Jul 2025
Thank you for your kind words! We are truly grateful for the opportunity to host you at our property. Your appreciation inspires us to continue providing exceptional service and memorable experiences for all our guests. We look forward to welcoming you back in the future!
L***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 44 week(s) ago
For those who want to holiday in KL, this is the best hotel. Very close to KL Sentral. Also very close to the LRT station.
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1 people find it helpful
Accommodation's Reply
19 Apr 2025
Thank you for staying with us at HOTEL WESTREE! We hope you had a fantastic experience. Your feedback is valuable, We appreciate your patronage and look forward to welcoming you back for another unforgettable stay. Thank You, Westree Team
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