Allocated the incorrect room on check in. Room booked was described as city/park view. It was neither. Although the room itself was lovely, it looked directly onto a brick wall. Receptionist argued its what we booked, and that we could not get a refund. We were prepared to leave and go to an alternative hotel when they then offered to move us to a room with the view as we originaly booked. So description totally incorrect or booked into wrong room, still not clear which.