Overall Ratings & Reviews Hakone Nanase

Such a nice place to relax and take a moment to enjoy where you are. Food was amazing and staff made you feel at home. Was one of my favourite places to stay. Bed was a little too hard for my partner but good for me. You wear your traditional Japanese pajamas throughout the hotel which added to feeling relaxed. I would recommend private onsen, I used it so much and so glad we opted for it.

This property was the most expensive on our trip and we looked forward to it the most. Unfrotunelty it was a terrible disappointment. To start with the rooms are average and dated. But the major disastor was the dinner which was unedible. after telling them no sea food, im allergic. I was still served sea food, resulting in arguements each night. This in turn resulted in me being sick for the rest of the holiday. If you dont eat seafood be prepered. The only redeeming feature was the bath. Still however this was worth the drive but not the cost.

This hotel for the price you charge/they charge is unacceptable - not worth it.

It is a great plave to stay. The room was spacious and clean. And the view during fall was amazing. Definately should reserve the room that has your own private onsen bath it is worth it.

Service way beyond expectations. Clean environment and great food.

Hotel was close to a bus stop which made it easy to get back and forth from the main town as well as the train station. Hotel was a bit dated but clean and well maintained, specially the private onsens. The meal was great and the restaurant was organized as small private rooms which were very relaxing, specially using the provided Japanese robes. We were not able to stay for breakfast so can't speak to that.

Room is very nice and wonderful view. Bus station is at the front of hotel. Very convenient.

Beautiful views, very welcoming and friendly staff, wonderful room with a private onsen.

Excellent onsen facilities, especially the private onsens available for guests to use for free. The food at the hotel is fantastic, especially dinner, where the presentation of each course rivals that of very well established fine dining restaurants. The service staff in the hotel very helpful and attentive. Overall, a highly recommended peaceful and serene retreat to relax and enjoy onsens in Hakone.

Friendly staff, awesome amenities, and great food! Private bath is a bless. Among the staff Ms. Ou speaks perfect English.

Location food. Bus stop just outside hotel to arrive or go to places. We had a love.y room with Japanese style sitting room . This window perfect view of trees now with colour leaves in Autumn. Waterfall can be sighted from our room and u can hear the sound of water running which is very pleasant. Hotel very clean. Staff polite and very helpful. Breakfast and dinner very good. Will return.

We always find a way to enjoy any experience so we made the best of this stay but for an unassuming traveller this could be a disappointing property if they are not prepared for this experience. The rooms are slightly older and not as remodeled as we have come to expect in Japan but maybe on par for this Hakone area. The hot spring in the hotel the included dinner and breakfast were all a wonderful experience. There are only 18 rooms here so it feels very exclusive.

Onsen tub was luke warm in our room. would have liked it a little bit warmer, like in the private bath on the 2nd floor. Our dinner was more for vegetarian, which we are not. Would like to have more meat and seafood variety. Breakfast was okay. We like the room size and view. Location was okay.

We stayed on the premium suite on the 5th floor (there's another one on 2nd floor). Room was huge, especially when comparing to japanese standard of very small hotel rooms. The hotel is maintained properly but you could see that it is very old. The room had a safe but I wouldn't count on it as it isn't connected to anything, so someone could just pick it up from the room and steal the entire safe.. Dinner + breakfast was so so, but Its probably because we're not fans of this kind of food, but it was an interesting experience. Only bad thing about dinner was that it looked like the restaurant staff tried to rush us to eat quickly, as they've waited no more than 2-3 minutes before serving each dish (there were about 7-8 dishes), so by the time we barely tasted something, the next dish was already served..

Just perfect place to stay in hakone. Different than usual hotel.

From the moment we stepped into the lobby we were transported to place with superb friendliness, caring staff, tranquil space, beautifully appointed room, thoughtful amenities, well-design hot-spring baths and above all the food as work of art.

Westerners beware! For all practical purposes, these are HOT TUBS. Old hot tubs that could use cleaning. There is NOTHING to do at this hotel. No community areas. No activities. Food is very Japanese with no ability to alter. Make sure you know what that means before convincing yourself it’s fine. All the English speaking tables around us were saying the same thing “more of the same”. Hotel needs updating. I would not return.

Easily one of the best hotels we've ever stayed at. Utterly brilliant venue, great facilities and attentive staff. We had dietary requirements (no raw fish or any beef) and they were careful to verify exactly what we could/not eat to get the menu perfect. The food was fresh from the surrounding area and served in a private area. The junior suite was worth the money. The staff even dropped us off to the nearest train station to explore the surrounding region in the rain. Superb - we would definitely return!

We had a relaxing stay at the hotel. The provided breakfast and dinners were first rate.

Too good to be true. That's all I can say so please don't force me to write more than that