Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to know that you had a very good stay experience and that your children were happy throughout the visit. Creating memorable moments for families is something we truly cherish. We sincerely appreciate your kind words and look forward to welcoming you and your family back again soon for another enjoyable stay at Fairmont Jakarta. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Dear Ms. Laksmi, Thank you for taking the time to share your wonderful experience following your recent stay with us at Fairmont Jakarta. We are delighted to know that our strategic location near Indonesia Arena added convenience to your visit for the Treasure Pulse On concert. It is always a pleasure to hear that our guests are able to fully enjoy both the event and their stay experience with ease. We are also very happy to know that you enjoyed the comfort of the room facilities, especially the shower experience. Your kind comment truly made us smile, and we are glad that the shower setup was intuitive and enjoyable for you. Thank you once again for your lovely feedback. We truly look forward to welcoming you back to Fairmont Jakarta for another memorable stay in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that the hospitality and service from our staff left a positive impression on you during your stay. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back to Fairmont Jakarta in the future. Sincerely, Yolanda Remetwa, Customer Experience Manager, Fairmont Jakarta

Dear Mr. Aditama, We are truly sorry to learn about your disappointing experience and sincerely regret that your visit left you feeling unwelcome. Please accept our apologies for the inconvenience caused during your arrival from the parking area, as well as for the impression you received during your visit to the rooftop bar. At Fairmont Jakarta, we strive to provide warm hospitality and respectful service to all guests without exception. Therefore, we are deeply concerned to learn that your experience gave the impression of discrimination, which is certainly not the environment or service culture we aim to create. Regarding the rooftop venue, we sincerely apologize if this was communicated in a manner that felt uncomfortable or unwelcoming. Your feedback has been shared with the relevant teams for immediate review and further coaching, particularly regarding communication approach and guest handling, to ensure a more thoughtful and welcoming experience for all our guests moving forward. Thank you once again for bringing this matter to our attention. We truly appreciate your feedback and hope there may be an opportunity to restore your confidence in us in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Dear Valued Guest, Thank you for taking the time to provide us with your feedback. We particularly appreciate your suggestion regarding extending the operating hours of the rooftop terrace. This feedback is very valuable to us and we will share it with the relevant team to inform our evaluations and improve the guest experience in the future. We look forward to welcoming you back to Fairmont Jakarta in the future. Sincerely, Yolanda Remetwa, Guest Experience Manager, Fairmont Jakarta

Dear Mr. Arayadin, Thank you for your review. We are very grateful for your trust in choosing our hotel for your stay. We hope to welcome you back to our hotel again and provide you with an even better stay experience. Sincerely, Yolanda Remetwa, Customer Experience Manager, Fairmont Jakarta

Dear Valued Guest, Thank you very much for sharing your wonderful review. We are delighted to know that you found the hotel comfortable, enjoyed the convenient access to the shopping mall, appreciated the food quality, cleanliness, and experienced the warm hospitality from our team. We truly look forward to welcoming you back to Fairmont Jakarta in the near future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Dear Valued Guest, Thank you very much for sharing your experience with us. We truly appreciate your patience regarding the wait during check in, and we are glad to know that the comfort and spaciousness of your room, including the bathroom, made a positive impression on you. It is also wonderful to hear that our team’s service contributed to your overall enjoyment. Your feedback is very important to us and helps us continue improving our guest experience. We hope to have the pleasure of welcoming you back to Fairmont Jakarta for an even smoother and more memorable stay in the future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Dear Valued Guest, Thank you very much for sharing your wonderful staycation experience with us. We are delighted to know that you enjoyed our direct access to Plaza Senayan, as well as the quality of our breakfast, room, and facilities. It is always rewarding to hear that our location and overall offerings added value to your stay. We truly appreciate your kind feedback and look forward to welcoming you back to Fairmont Jakarta for another excellent experience. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience and understand your frustration regarding the room allocation and the delay in receiving the keys. We sincerely apologize for the miscommunication about having two rooms on the same floor and for not informing you earlier when this could not be accommodated. This is certainly not the level of clarity and proactiveness we aim to provide, especially when multiple rooms are involved. Waiting until 6:00 PM and only receiving accurate information after you had to ask is understandably disappointing. Please rest assured that your feedback has been shared with our Front Office team to reinforce the importance of clear communication, early expectation management, and timely updates to our guests. We are committed to learning from this and improving our coordination to prevent similar situations in the future. We truly regret the inconvenience caused and hope you will allow us another opportunity to restore your confidence in Fairmont Jakarta. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Dear Dini A., Thank you very much for sharing your wonderful review and for rating us so highly. We are delighted to know that you enjoyed our convenient location, the direct tunnel access to Plaza Senayan, and especially your room. We truly appreciate your understanding regarding the wait at the breakfast restaurant. During peak holiday periods, the hotel can indeed be busier than usual, but your feedback is very valuable and helps us identify where we can better manage guest flow and expectations in the future. We are very pleased to hear that, overall, your stay was a great experience. It would be our pleasure to welcome you back to Fairmont Jakarta for another enjoyable stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to hear that you consider Fairmont Jakarta the best hotel and that you enjoyed our breakfast as well as the comfort of our pillows. Your compliments truly mean a lot to our team, and we look forward to welcoming you back for another relaxing and memorable stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Dear Ms. Adinda N., Thank you for sharing your experience at the Fairmont Jakarta. We sincerely apologize for the inconvenience caused by the delayed breakfast service, the lack of a baby cot, and the broken air conditioning in your room. We understand that comfort is very important, especially when traveling with young children. We are truly sorry that we were unable to meet your expectations as we were unable to provide a quiet environment for breakfast or provide a baby cot as requested late at night. We have forwarded your comments regarding the broken air conditioning and the inconvenience at breakfast to the relevant departments and will work to consider and improve these issues. Thank you for sharing your valuable feedback. Fairmont Jakarta will continue to strive to improve the quality of our service and guest experience. Dinda F. Dinanti, Assistant Front Office Manager, Fairmont Jakarta

Thank you for your kind feedback. We are delighted to know that you enjoyed the spacious bathroom and comfortable bed during your stay with us. We also appreciate your comment regarding the television. Your feedback has been noted and shared with our team as we continue to review and enhance our in-room facilities. Thank you once again for choosing Fairmont Jakarta. We hope to welcome you back in the near future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Dear Valued Guest, Thank you very much for your positive feedback. We are delighted that you were satisfied with the friendly and attentive service of our staff, the comfortable rooms, and the amenities such as room service and safety deposit boxes. Your compliments are a great encouragement to our entire team. We hope to welcome you back to Fairmont Jakarta again. Dinda F. Dinanti, Assistant Front Office Manager, Fairmont Jakarta

Dear Valued Guest, Thank you for sharing your lovely feedback. We are delighted to know that you enjoy staying with us and appreciate our strategic location near Plaza Senayan, Senayan City, and GBK. Being able to walk and enjoy morning or evening workouts is indeed one of the highlights of our location. We truly appreciate your continued support and look forward to welcoming you back to Fairmont Jakarta for another enjoyable stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Dear Valued Guest, Thank you for your kind comments about our friendly team. We are pleased to know that you felt well taken care of during your stay. We also appreciate your feedback regarding the amenities. Your comments have been noted and shared with the team as we continue to review and enhance our in-room offerings. Thank you once again for choosing Fairmont Jakarta. We hope to welcome you back soon. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Dear Valued Guest, Thank you very much for your valuable feedback. We are delighted to hear that you had a wonderful time at the Fairmont Jakarta. Your compliments are a great encouragement to our team, and we will continue to strive to provide the best service. We hope to welcome you back again soon. Dinda F. Dinanti, Assistant Front Office Manager, Fairmont Jakarta

Dear Valued Guest, Thank you for taking the time to share your feedback and for choosing to stay with us again at Fairmont Jakarta. We truly appreciate your loyalty and are pleased to know that you value our prime location. At the same time, we sincerely apologize that the service you experienced did not meet your expectations. Your comments regarding our team have been shared with the relevant departments as part of our ongoing efforts to enhance service standards and ensure a consistently excellent experience for our guests. We hope to have the opportunity to welcome you back in the future and provide the high level of service and hospitality you rightfully expect. Kind regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta