The hotel is great, but unfortunately, the service is very poor. I stayed there on August 20, 2026, for one night as a transit hotel. 1. There is an elevator, but it didn't work, so I had to use the stairs to get to my room with quite a lot of heavy luggage. There was no staff to help. 2. Calling the front desk and room service was difficult. Several calls went unanswered, so I had to go down to the front desk. 3. The torn sheets were still used as a headboard. 4. The toilet was dirty and the floor was slippery. 5. This was the most dangerous part, in my opinion. At 10:00 PM, when it was time to rest, someone suddenly opened my room, and it was a different gender than me. After complaining to the hotel by phone, we learned that the person was the previous guest who had checked out but hadn't returned the key. We both felt violated, and we felt uneasy all night. The information we received over the phone stated that there was only one card (the one we were holding) and that the other, held by the previous person, had been reset. However, when the training staff delivered it, it turned out that the one card that had been reset was still usable. Please improve the system and security. What if we were asleep and someone broke in? If something went missing, how would the hotel compensate us? Even when we asked to meet with the hotel's senior representative (not the intern who knew nothing), they refused to meet us. Honestly, we were very disappointed and couldn't rest at this hotel.

The hotel staff were very friendly upon check-in, and the service was excellent. The price was affordable and close to the city center. My stay here was a pleasant one. Highly recommended for couples, family, or friends.

Okay, all good. Friendly, polite, helpful.

There were cockroaches in the room, and the soap dispenser had a spider web that hadn't been cleaned. The toilet seat was dirty and should have been replaced. However, it is closer to the airport.

I stayed here for an early flight, so I chose a location close to the airport. The room was dirty, as if it hadn't been cleaned in a while. It was full of dust, especially under the bed and in the dirty bathroom, with cobwebs. The cupboard was dusty, and the AC remote was broken. The breakfast menu was limited, and there was no staff. It seemed the hotel was understaffed, making it seem neglected.

Recommended for those looking to stay overnight due to its proximity to the airport. The rooms are comfortable, and there's even a swimming pool.

The room wasn't great. The phone in the room didn't work. I tried calling the restaurant, but the receptionist couldn't get through. The elevator was disabled. The bathroom was full of water mold, which made me not feel like taking a shower. However, you can order food, although the selection is limited and not very filling. The staff is friendly, and the airport pick-up/drop-off is free.

Overall was good. Even though the water in the bathroom was a little bit stuck. The staff are awesome.

The bathroom was lacking in cleanliness, and the pillows and mattress were somewhat smelly. The hotel service staff was lacking, especially at breakfast.

The pillowcases, blankets, and sheets were all dirty, not changed, dusty, and smelled of cigarettes and sweat. The shower floor (in the bathroom) was flooded, leaving my feet dirty after a shower. The bathroom floor was dirty, and the bathroom table was dusty. It was absolutely terrible.

Very horror, I saw something and the corridor was dark and the room was dusty and very damp.

The reception staff provided good service, the room rates were affordable, and it's conveniently located near the airport.

I always choose Illira as a place to stay because of the friendly staff and also the nice ambiance in the restaurant adjacent to the swimming pool.

It's possible at such a cheap price.

The staff there are friendly, the food is delicious, the rooms are clean.

The hotel is fine but could use some repairs. The elevator doesn't work. We had paid for a nice room upgrade, but when we got there we asked if they had connecting rooms. They said they did on the 2nd floor but didn't mention that it would be a cheaper room, so we paid for a room that we didn't get. Food was fine, but it takes a long time as there wasn't anyone in the restaurant at the time.

Good, highly recommended, close to the beach and airport.

Location is nearby the airport. Good hotel for transit.

The elevator is broken, it can't be used, it's been broken for a long time.

The friendly staff helped me check in even though it was already 11:35 PM, usually in other hotels the staff are already asleep at that time.