Cancelled by s box after booking for about 3 weeks. We booked on September 27th and received an email canceling on November 18th, stating that the rooms were full and offered to stay at another place. We were okay with that because at least the hotel found a new place to stay, so we confirmed it because we were afraid that there wouldn’t be a place to sleep. After confirming, we received an email stating that the new place had been booked successfully. The email stated that this email could be used to check-in on the check-in day. However, on the actual check-in day, we took a car to the new hotel that we had booked but our name was not on the booking list. So we informed the hotel that it was cancelled by s box and offered to stay here. The staff contacted s box to check. In the end, our name was still there and we could check in normally. We had to walk from this hotel back to s box, which was a walkable distance but quite far. If the hotels were further apart, would they be responsible for our travel expenses? I don’t know how this happened. They said they wanted to cancel because the rooms were full but in fact they hadn’t cancelled our name, and they confirmed the new booking but in reality they hadn’t made the booking yet. This was a huge mistake by s box. It destroyed a lot of our trust. If we arrive and there is no place to stay, how will you take responsibility for us? I am very unhappy with the mistake that happened. (P.S. I know that there are many shifts of employees, so I would like to commend the two male employees who started work on the morning of December 1st for helping me check out and recommending a route to return. Thank you.)