Dear Mr. Miftahurriski, Warmest regards, Aston Imperial Bekasi Hotel & Convention Centre Thank you for sharing your experience of staying at Aston Imperial Bekasi. We are delighted to hear that you were satisfied with the hotel’s cleanliness, the friendliness of our staff and the excellent location in the heart of Bekasi. We appreciate your feedback regarding the bathroom hygiene. We will immediately inform the relevant team so that they can consider and improve it to provide a comfortable experience for all our guests in the future. We look forward to welcoming you back with an even more fulfilling experience. Best regards, Felix Yunarvanto, Front Office Manager

Dear Mr. Dika Y.C, Warmest regards, Aston Imperial Bekasi Hotel & Convention Centre Thank you for your positive review and compliments! We are so glad to hear that you enjoyed your stay at Aston Imperial Bekasi. Your comment of "Aston pancens ngeten" really put a smile on our faces. See you on your next visit, Mr. Dika! Best regards, Felix Yunarwanto, Front Office Manager

Mr. Paulus S., Best regards, Aston Imperial Bekasi Hotel & Convention Centre Thank you for your review and suggestions. We apologize for the inconvenience caused by the bathroom ventilation, hot water, and air conditioning malfunctions during your stay. Your feedback is highly appreciated and we have forwarded it to our technical team for immediate inspection and repair to prevent the same issue from recurring in the future. We sincerely look forward to welcoming you back to Aston Imperial Bekasi for an even more comfortable and enjoyable experience. Best regards, Felix Yunarvanto Front Office Manager

Dear Valued Guest, Warm greetings from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your positive review. We are delighted to know that you found it worthwhile and had a pleasant stay with us. Your appreciation motivates us to continue providing the best service and comfort for every guest. We look forward to welcoming you back again in the future. Best regards, Felix Yunarwanto, Front Office Manager

Dear Valued Guest, Warm greetings from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your wonderful and meaningful review. We are delighted to know that the view of Bekasi city from the hotel's rooftop left you with a positive impression and renewed enthusiasm after your vacation. It was a pleasure to be a part of your precious moments. We hope to welcome you back with an equally pleasant experience on your next visit. Best regards, Felix Yunarwanto, Front Office Manager

Dear Valued Guest, Warm greetings from Aston Imperial Bekasi Hotel & Conference Center. Thank you for your time and attention in providing a review. We apologize for your dissatisfaction regarding the breakfast menu and variety which you feel did not meet ASTON standards. Your feedback is very valuable to us, and we will immediately follow up with the relevant team for evaluation and quality improvement to meet guest expectations in the future. We look forward to welcoming you back with a better experience on your next visit. Best regards, Felix Yunarwanto. Front Office Manager

Dear Mr. Hilmy E. F, Warm greetings from Aston Imperial Bekasi Hotel & Conference Center. Thank you very much for your very comprehensive and enthusiastic review of your experience staying in our Family Suite Room. We are delighted to know that you enjoyed the comfort of the spacious room, complete facilities, and the view of Bekasi city overlooking Patriot Stadium. We also appreciate your appreciation for the comfort of the sofa, mattress, Android TV, and the cleanliness of our swimming pool area. Detailed reviews like this really help other guests to learn more about the advantages of this room type. It was a pleasure to be a part of your pleasant stay. We look forward to welcoming you back to Aston Imperial Bekasi for an equally memorable experience. Best regards, Felix Yunarwanto. Front Office Manager

Dear Valued Guest, Warmest Greetings from Aston Imperial Bekasi Hotel & Conference Center. On behalf of all management and staff, we would like to express our appreciation and gratitude for your review. We greatly appreciate your honest and constructive feedback. We sincerely apologize for the incompleteness of towels, which were only provided for bathing purposes and bathroom mats, as well as the condition of used food plates in front of the room door, which should not have happened. This certainly does not reflect our standard of cleanliness and completeness of service. As a form of improvement, we will: Ensure the completeness of towels in each room meets standards, Optimize the process of cleaning corridors and public areas regularly, Evaluate the monitoring system for cleanliness and completeness of rooms. We are very grateful for this valuable feedback, which helps us to continuously improve the quality of service. We sincerely hope to be able to provide a better experience on your next visit. Sincerely, Felix Yunarwanto. Front Office Manager

Dear Mr. Martin, Warm greetings from Aston Bekasi Hotel & Conference Center. We would like to express our deepest gratitude for your positive review. We are delighted to learn that you were satisfied with the cleanliness, spaciousness, and comfort of our room. Your appreciation as a recommended staycation destination is a great honor for us. We hope this stay was a positive one, and we look forward to serving you again on your next visit. Sincerely, Felix Yunarwanto, Front Office Manager

Dear Mrs. Desi D, Warmest regards from Aston Imperial Bekasi Hotel & Conference Center... First of all, thank you for choosing us as your accommodation during in Bekasi. We sincerely apologize for the disappointing experience you encountered during your stay. The issues you mentioned, unavailable toilet paper after room cleaning, non-functioning phone, and the delay in repairing the phone, are certainly not reflective of our usual service standards. We have addressed your feedback with our housekeeping and maintenance teams to ensure immediate corrective actions are taken. We are also reinforcing internal communication and responsiveness to prevent similar issues in the future. Your feedback is highly valued, and we regret that we fell short of your expectations. Hope we can serve you in the next future with proper amenities and facilities. Once again thank you for your review bringing these matters to our attention. Sincerely, Felix Yunarwanto Front Office Manager